Communications Technician

Title: Communications Technician DSP03234

State Role Title: Electronic Technician II

Hiring Range: Negotiable and Commensurate with Experience

Pay Band: 4

Agency: Department of State Police

Location: North Chesterfield, Virginia

Agency Website: vsp.virginia.gov

Recruitment Type: General Public - G

Job Duties

We are seeking to expand our diverse team of change makers and innovators. As a member of the Virginia State Police family, you would make a difference by serving every city, county, town, resident, and visitor of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with the Virginia State Police!

Established in 1932, the Virginia State Police has grown to be the largest police department in the Commonwealth of Virginia. As the mission of the Department has continued to expand, our workforce continues to grow. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become best in class. We are firmly committed to our family-like culture and are seeking to expand our diverse team. We provide an outstanding benefits package, including excellent health insurance, membership in the Virginia Retirement System, deferred compensation, paid leave starting on day one, and other benefits available to Commonwealth of Virginia Employees.

In addition, the Virginia State Police supports its personnel through a comprehensive, holistic Wellness Program. From our Therapy Dog, Piper, to full-time peer support, our wellness staff teaches and coaches “cognitive fitness” for all employees every step of the way. Our Wellness Program fosters a welcoming, peer-oriented, inclusive environment with the resources to support our employees throughout their entire VSP career. We are committed to providing the best so you can be at your best!

Contact Human Resources for additional details.

•Installs, relocates, repairs, and upgrades commercial Voice Over Internet Protocol (VoIP) telephones, plain old telephone service (POTS) telephones, Integrated Services Digital Network (ISDN) telephones, microwave telephone system, fiber optic networks and local area networks (LAN) data transmission circuits at State Police Headquarters, and other offices as needed.
•Documents all LAN, fiber optic and telecommunications facilities using accepted data management methods.
•Installs and maintains fiber optic networks including fiber optic cabling and termination panels. Assist Information Technology (IT) and Building and Grounds personnel with new construction projects at Virginia State Police (VSP’s) various facilities.
•Maintains and repairs all communications equipment and system communication links at the State Police Headquarters Transmitter Site and other nearby locations. Equipment includes digital and analog equipment including associated digital multiplex equipment, National Oceanic and Atmospheric Administration (NOAA) weather service broadcast transmitter, and telephone private branch exchange system (PBX).
•Configures equipment and maintains databases with user configurations, authorizations, and inventories.
•Authenticates users and resets VoIP passwords or voice mail pins upon requests.
•Performs the duties of the administrator in their absence with various orders throughout the state and participate in the implementation of the Virtual Communications Express (VCE) installation of VOIP circuits.
•Maintains the documents in an orderly manner.
•At State Police Headquarters (SPHQ) and various Area offices as needed to include maintaining the infrastructure spare parts inventory on VOIP phones, along with shipping and receiving the phones to locations agency wide.
•Troubleshoots and repairs public address and paging equipment, security cameras, security monitors, CATV distribution and power source equipment.
•Serves as a single point of contact for VSP VoIP, fax or community antenna television (CATV) users to report trouble and ensure trouble resolution by taking ownership on all issues reported.
•Tracks reported troubles to the final resolution.
•Maintains infrastructure and supplies needed to operate sound and video equipment as well as troubleshooting and repair.
•Compiles information in reference to failures, work performed, and maintenance data to enable another technician to continue the work.
•Identifies trends, billing, and accreditation compliance records, and verify that scheduled maintenance has been accomplished
•Maintains knowledge of current technology, system activities, and system/equipment updates.

Minimum Qualifications

•Considerable knowledge and experience working on digital and analog circuits, telecommunications equipment, processes, and systems.
•Demonstrated ability to diagnose equipment and software problems and either rectify the underlying problem or notify the appropriate level technicians to do so within established time requirements; to communicate effectively orally and in writing in English; to use Asset Management and Inventory systems, and Microsoft Office applications; to operate computers and related software that would pertain to phone software; to work with diverse telecommunications systems
and multiple manufacturers for various copper and fiber installations, termination, and certification; to work independently and as a team member; and to lift 50 pounds unassisted.
•Graduation from high school or equivalent.
•Virginia driver’s license.
•Formal military, civilian trade school electronics.
•Experience in telecommunications and dealing with circuit ordering along with knowledge of various copper and fiber installations is required.

Additional Considerations

•Fiber and private branch exchange (PBX) certification is preferred.
•It is preferable to have prior experience in public safety communications.
•It is preferred to have advanced knowledge or experience with Microsoft Office applications, as well as computer operations and problem resolution.
Fiber and private branch exchange (PBX) certification is preferred.
•It is preferable to have prior experience in public safety communications.
•It is preferred to have advanced knowledge or experience with Microsoft Office applications, as well as computer operations and problem resolution.

Special Instructions

A BACKGROUND INVESTIGATION SHALL BE REQUIRED OF EACH SELECTED APPLICANT

Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.

Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at https://jobs.virginia.gov and must be received by 11:55 P.M. on May 20, 2024. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.

PageUp provides a confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Employment Unit of the Human Resources Division at civilianemployment@vsp.virginia.gov.

The Department of State Police is an Equal Opportunity Employer. Our policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity or expression, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, parental status, political affiliation or any other categories protected by applicable federal, state or local laws.

REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST

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