Field Ops Supervisor

The Field Ops Supervisor is experienced in the telecommunications industry. This position assures efficient service delivery by the technicians. Candidates in this position manage the day-to-day operations, direct technicians, address their training needs, ensure adequate staffing levels, and maximize assets to achieve company goals. These positions report to the Operations Director.

Responsibilities:

• Provides daily leadership to the technicians within the office.
• Manages productivity and is ultimately responsible for the final product or quality of craftsmanship.
• Works closely with the recruiting team to manage technicians' recruiting, hiring, and training for positive results.
• Trains and up trains existing installation staff on new and effective installation and customer service techniques and tools.
• Handles all escalations for the Market.
• Safeguard facility operations and contents by establishing and monitoring security procedures and protocols.
• Maintain assets inventory
• Responsible for monitoring and reporting to management any safety issues and/or performance issues regarding internal installations group.
• Uses proper documentation, tools, and procedures for reporting achievements and/or issues.
• Perform weekly/monthly cycle count ensuring that the metric goals and processes are met.
• Provides updates and reports to management, as deemed appropriate.
• Ensures customer/consumer satisfaction.
• Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.

Qualifications:

• Proven experience in the Telecommunications industry - Triple Play experience required
• 2 years successful field services supervision, leadership, or related experience
• High School diploma or GED
• Strong focus on tech relationship building
• Leadership experience and capability within project execution and service delivery
• Competent, customer-oriented professional who can multi-task and support multiple geographic locations concurrently.
• Ability to anticipate customer and team needs and provide proactive support.'

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Work Remotely

• No

Job Types: Full-time, Contract

Pay: $45,000.00 - $62,400.00 per year

Benefits:

• Employee assistance program
• Flexible schedule
• Flexible spending account
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay
• Tips

COVID-19 considerations:
Technicians must wear a mask while onsite at a customer's premises.

Application Question(s):

• What is your understanding of the metric expectations required by Spectrum?

Experience:

• Field Supervisor: 1 year (Preferred)
• Management: 1 year (Preferred)
• Spectrum cable: 3 years (Preferred)
• recruiting/interviewing/hiring: 1 year (Preferred)
• Asset management: 1 year (Preferred)
• Fleet management: 1 year (Preferred)

Work Location: One location