Member Service Agent - Bilingual

Community 1st Credit Union is looking for a reliable Member Service Agent (Bilingual) at our Member Relations Center located at the Richmond/Ottumwa branch. The successful candidate will be the "frontline" of our organization and play a fundamental role in achieving our member satisfaction and revenue growth objectives by phone.

As a Member Service Agent, you will work within our Member Relations center to deliver exceptional service to our diverse membership by assisting with account opening, transactions and inquiries. Exceptional customer service skills are the most important quality of a successful candidate. Candidates must be comfortable with computer systems and communicating over the phone. Attention to detail and the ability to multi-task are crucial to long-term success.

Must have outgoing personality, and strong motivation to succeed while providing friendly, professional, personal service to our members.

Previous customer service experience preferred, and attention to detail is a must. Our Member Relations Center's is available six days a week so this position will include varied week-day and weekend hours (Saturday-rotation).

Requirements include;

• Strong communication and time management skills.
• Must have bilingual skills.
• Must be customer satisfaction-oriented.
• Attention to detail, mathematical skills, and computer skills.
• High level of accountability, efficiency, and accuracy.

Benefits:

• Health Insurance (3 plans)
• Dental Insurance
• Vision Insurance
• Paid Volunteer Time
• Paid Vacation
• Paid Sick Time
• Paid Holiday (11)
• Education Reimbursement Program
• Flex Spending
• Health Reimbursement Arrangement (HRA)
• Employee Assistance Program (EAP)
• 401 (k) Plan - Company Contribution even if you do not participate in plan.

Provided by C1st:

• Life Insurance for Employee: 3 times their annual salary
• Life Insurance for Spouse: $10,000 policy
• Life Insurance for Dependent: $1,000
• Short Term Disability
• Long Term Disability

Community 1st Credit Union proud to be consistently has been rated one of the Top Workplaces in Iowa.

Apply today and find out why...Together is Better.

https://www.c1stcreditunion.com/about-us/careers/

Community 1st Credit Union is an Equal Opportunity Employer