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Member Services Representative Salary in the United States

How much does a Member Services Representative make in the United States?

As of August 01, 2026, the average salary for a Member Services Representative in the United States is $40,259 per year, which breaks down to an hourly rate of $19.

However, a Member Services Representative's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $50,967
  • Majority Range (25th-75th percentile): $37,003 to $45,864
  • Entry-Level (10th percentile): $34,039
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Member Services Representative Salaries

A Member Services Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Member Services Representative Salaries?

Experience is a primary driver of a Member Services Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Member Services Representative (1-3 years): $40,259
  • Member Services Representative, Sr. (3-5 years): $52,901
  • Member Services Supervisor (5+ years): $61,021
  • Member Services Manager (5+ years): $94,483
  • Member Services Director (5+ years): $143,736
Job Role Years of Experience Average Salary
Member Services Representative1-3 years$40,259
Member Services Representative, Sr.3-5 years$52,901
Member Services Supervisor5+ years$61,021
Member Services Manager5+ years$94,483
Member Services Director5+ years$143,736
View as Graph

How Do Member Services Representatives Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Member Services Representatives. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $44,575.
  • California: $44,406.
  • Massachusetts: $43,814.

Top Paying Cities for Member Services Representative

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $50,779
  • San Francisco: $50,223
  • Oakland: $49,164

What Skills Can Increase a Member Services Representative's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 41.8% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • CPR (Mentioned in 2.44% Job Postings): Cardiopulmonary resuscitation (CPR) combines rescue breathing (mouth-to-mouth) and chest compressions to temporarily pump enough blood to the brain until specialized treatment is available.
  • Bank Secrecy Act (Mentioned in 1.48% Job Postings): The Currency and Foreign Transactions Reporting Act of 1970—which legislative framework is commonly referred to as the "Bank Secrecy Act" (BSA)—requires U.S. financial institutions to assist U.S. government agencies to detect and prevent money laundering.
Skills Demand Percentage
Customer Service 41.8%
CPR 2.44%
Bank Secrecy Act 1.48%
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What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Member Services Representative's salary.

  • Presentation: Can increase your salary by up to 15%.
  • Initiative: Can increase your salary by up to 11%.
  • Organizational Skills: Can increase your salary by up to 6%.
Skill Salary Salary % Increase
Presentation $46,298
15%
Initiative $44,687
11%
Organizational Skills $42,675
6%
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Member Services Representative Salary by Company Size: Startups vs. Enterprise

Member Services Representative salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $43,370. While startup companies pay approximate $36,819.

Member Services Representative Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $36,819
Growth Stage 51~500 $38,909
Established 501~5000 $41,909
Enterprise 5000+ $43,370

Member Services Representative Salary by Industry: Top Paying Sectors

For Member Services Representative roles, the industry you choose can impact your earning potential by as much as 25% (the gap between the highest and lowest paying industries). Data shows that the highest-paying industry, Insurance, offers compensation 10% above the average. Conversely, Member Services Representative positions in Edu., Gov't. & Nonprofit typically offer lower base pay, as this sector often view Member Services Representative as a support function rather than a direct revenue driver.

The top paying industries for a Member Services Representative

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Insurance$44,285$21.010%
Healthcare$42,272$20.05%

How Education impacts an Member Services Representative's Salary?

Your level of education can impact your salary potential. While many Member Services Representative enter the field with a Bachelor's Degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for an Member Services Representative with a Bachelor's Degree is between $37,721 and $39,642.

Member Services Representative Salaries by Degree Level

Typical Education for Member Services Representative
Degree Level % of user with this level of education
No Diploma 36.9%
High School 36.9%
Associates 13.8%
Bachelors 41.5%
Masters 6.2%
Doctorate 1.5%
View as Graph

Member Services Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Member Services Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on August 01, 2026
$37,003
Average $40,259/year
$45,864
$3,084
Average $3,355/month
$3,822
$712
Average $774/week
$882
$18
Average $19/hour
$22
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $45,864 $3,822 $882 $22
Average $40,259 $3,355 $774 $19
25th Percentile $37,003 $3,084 $712 $18

Member Services Representative Salary Growth & Career Path

Member Services Representative

Next Role

Advancement

For a Member Services Representative, the most direct path to higher earnings is advancing to the Member Services Representative, Sr. role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $52,901 - a projected growth of 31% over your current level.

Most common benefits for Member Services Representative

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Member Services Representative

Here are companies hiring for Member Services Representative and their salaries, click below for more details.

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FAQ about Member Services Representative

1. Where can a Member Services Representative earn the most?

A Member Services Representative's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Member Services Representative earns the most in San Jose, CA, where the annual salary of a Member Services Representative is $50,779.

2. What is the highest pay for Member Services Representative?

The highest pay for Member Services Representative is $50,967.

3. What is the lowest pay for Member Services Representative?

The lowest pay for Member Services Representative is $34,039.

4. What are the responsibilities of Member Services Representative?

Responsible for providing customer service to healthcare plan members. Explains coverage details, confirms eligibility, verifies claim status, and may resolve billing issues. Directs patients to in-network doctors and explains the authorization process for specialized care. Researches issues and escalates as appropriate. Maintains confidentiality per HIPAA guidelines. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.

5. What industry pays the highest salary for Member Services Representative?

The Insurance industry offers the highest average compensation for Member Services Representative roles, with salaries approximately 10% above the market median.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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