How much does a Member Services Representative make in the United States? The average Member Services Representative salary in the United States is $38,867 as of August 27, 2024, but the range typically falls between $35,807 and $43,444. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Member Services Representative Salary | $33,020 | US | August 27, 2024 |
25th Percentile Member Services Representative Salary | $35,807 | US | August 27, 2024 |
50th Percentile Member Services Representative Salary | $38,867 | US | August 27, 2024 |
75th Percentile Member Services Representative Salary | $43,444 | US | August 27, 2024 |
90th Percentile Member Services Representative Salary | $47,610 | US | August 27, 2024 |
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Financial Services: A services provided by the finance industry, which encompasses a broad range of businesses that manage money. These services involve banking, brokerage, mortgages, credit cards, payment services, real estate, investment funds, taxes and accounting.
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Skill | Salary | Demand |
---|---|---|
Initiative
|
$43,143 |
11%
|
Organizational Skills
|
$41,199 |
6%
|
Planning
|
$40,811 |
5%
|
Interviewing
|
$40,811 |
5%
|
Commitment
|
$40,422 |
4%
|
Microsoft Office
|
$40,033 |
3%
|
What Should I Pay?
Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description
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A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Member Services Representative, the first career path typically starts with a Managed Care Coordinator position, and then progresses to Managed Care Supervisor.
Additionally, the second career path typically starts with a Member Services Representative, Sr. position, and then progresses to Member Services Supervisor.
Salary.com's CompAnalyst platform offers:
Member Services Representative salary varies from city to city. Compared with national average salary of Member Services Representative, the highest Member Services Representative salary is in San Francisco, CA, where the Member Services Representative salary is 25.0% above. The lowest Member Services Representative salary is in Miami, FL, where the Member Services Representative salary is 3.5% lower than national average salary.
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Employee Services Representative II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Employee Services Representative III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Member Education Coordinator | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Member Experience Specialist | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Member Services Director | Experience | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Member Services Representative salary of your education level.
Geographic variations impact Member Services Representative salary levels, due to various factors, such as cost of living, industries, market demand and company budgets. Click below to see pay differences between states.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Member Services Representative salary varies from category to category. Click below to see Member Services Representative salary in different categories.
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Salary estimation for Member Services Representative at companies like : aspxSW 4th Street Holdings LLC, Novant Health Brunswick Medical Center, Programs Inc Regional Adolescent Program
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