Operations Analyst II

Operation Analyst II

Classification: Non-Exempt

Salary Grade: Pay Grade 2B – Other Administrative (Non-Supervisor) Based on experience

Reports to: VP of Operations

Job Description Date: June 15, 2022

JOB DESCRIPTION

Summary/Objective:

The Analyst II will oversee all processes of the Analyst I and provide guidance and assistance when needed. This individual will review and update procedures on a quarterly basis to ensure all processes are documented and current. The Analyst II will verify that the department checklist is completed daily and perform final sign off. They will also assist in the day-to-day transactions and functions as detailed below.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to adjust to staffing and volume demands in the normal course of business. Must have the personality to remain calm, exhibit common sense, prioritize, and clearly handle or escalate problems or issues related to these duties and responsibilities.
• Establish and maintain an effective system of internal controls, procedures, and policies, and understanding of financial systems to ensure compliance with FDICIA and SOX.
• Develop, maintain, and exhibit knowledge of the bank’s core processing system and practices to ensure a high level of efficiency in the operations area, eliminating unnecessary or duplicate tasks, reports, processes, etc.
• Process daily overdraft, ODP and branch OD accounts and mail overdraft notices.

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  Process Fed adjustments, including manual returns of fraudulent checks and handling fraud investigations.

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  Process end of day mainframe.

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  Process mobile and merchant deposits.

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  Process deposited item returns. Perform data entry thru Transaction Content Management. Verify and mail charge back notices.

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  Process customer refunds, overdraft fees, service charges, stops and check charges, charge back fees and any other fees assessed to a customer’s account as instructed by branches or other departments.

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  Perform data entry thru the Exception Module, Item Entry System, Transaction Content Management and Transaction Management System

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  Must have the ability to review, identify outages and resolve department reconcilements. Basic understanding of accounting general ledgers, debits, and credits.

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  Oversee branch cash orders/shipments, process and confirm scheduling for branches, send branch notifications of FRB adjustments, send branch notifications of holiday closings, and handle new cash ordering.

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  Process incoming and outgoing wire transfers.

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  Perform duties related to ACH processing, including verification of all entries, processing unauthorized ACH entries, Returns and Notifications of Change (NOC).

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  Charge off accounts, report to ChexSystems, maintain recoveries, maintain charge off report and mail letters.

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  Assume direct involvement in the review of IRA processes and reporting.

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  Perform data entry thru Exception Module, Item Entry System, Transaction Content Management and Transaction Management System.

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  Monitor deceased accounts. Replace restrictions if necessary. Return deposited funds as required.

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  Perform daily review of electronic banking reports for E-statement signup.

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  Perform deposit account maintenance.

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  Process address and name change maintenance requests for deposit and loan accounts.

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  Return mail processing and address maintenance for deposit and loan accounts.

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  Perform statement maintenance as needed.

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  Perform tasks associated with Portfolio and name merging.

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  Maintain direct involvement with combined interest year end processing for deposit applications.

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  Complete special projects as assigned.

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  Interact with internal and external colleagues at all levels of the bank.

Other Duties:

• Other duties as assigned.

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  This position is primarily stationed in the Operations department but is subject to change to address the immediate needs of the Bank.

Competencies:

Ethics/Integrity: Knowledge of practices, behaviors, applicable laws, rules and regulations governing proper business conduct.

Adaptability: Knowledge of successful approaches, tools and techniques for dealing with changes and adapting to a changing environment.

Customer Service: Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

Productivity: Manages workload, works efficiently, meets goals and objectives.

Quality: Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve products/services.

Cooperation: Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures.

Supervisory Responsibility:

No supervisory responsibilities

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work:

Community Bank has adopted a 40-hour work week. Some flexibility in hours is necessary based on the location assignments, but the employee must be available during the “core” work hours of 8:00 a.m. to 4:30 p.m. Monday through Friday and must work at least 37.5 hours each week to maintain full-time status.

Travel:

Travel for this position is limited to travel for meetings/training.

Required Education and Experience:

High School diploma or GED, and 4 years or more related experience and/or training; or equivalent combination of education and experience.

Additional Eligibility Qualifications:

Strong clerical skills, good communication skills and professional appearance are necessary for this position. Proficiency with a computer, adding machine, copier, fax machine, and other office equipment are required. The ability to learn EzTeller, Premier and sales tracking systems.

AAP/EEO Statement:

Community Bank is an equal employment opportunity employer. It is the policy of Community Bank to afford equal employment opportunity and to recruit, select, hire, train, transfer, and promote individuals in all job titles regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, Vietnam era veteran, disabled veteran, or other eligible veteran status.

(Rev. 6/2022)