What are the responsibilities and job description for the Care Coordination Specialist - 3-4 Day Work Week (Full-Time)! position at Community Care Alliance?
The BH Link is searching for enthusiastic professionals who are looking to make a positive impact in the Rhode Island community! The BH Link is a 24/7 triage facility providing assessment and referral services for adults experiencing mental health and/or substance use crises. The role of the Care Coordination Specialist will be to provide a warm welcome for clients visiting the program, to provide support to the clinical team throughout the client's visit, and to facilitate connections during referral processes.
Roles and Responsibilities:
- Assist clients in filling out paperwork, as needed,
- Provide information about the BH Link for clients, friends, and family.
- Help to ensure the comfort and safety of clients throughout their visit to BH Link.
- Monitor facility cameras and help to ensure environmental safety on and around the grounds of the program.
- Guide clients through safety checks during their entry into the BH Link facility.
- Assist in facilitating transportation to and from the BH Link facility, as needed.
- Assure that treatment bays are presentable and safe prior to the transition of a client from the waiting room to the treatment bay.
- Maintain documentation and logs, as appropriate.
- Engage in insurance authorization.
- Consistently assess the needs of the program to determine where support is needed.
- Provide additional clinical and administrative support as needed.
Desired Skills:
- Personable and compassionate in approach.
- Able to build rapport with clients within a short period of time.
- Able to apply learned verbal de-escalation techniques with clients in crisis.
-Proactive and engaged when working with clients and co-workers.
- Ability to multi-task and prioritize effectively in fast-paced environments.
- Ability to work on various platforms, including electronic health records.
- Multilingual professionals are encouraged to apply (and reimbursed accordingly).
Experience and Education:
- Minimum associate's degree in human services (or equivalent experience)
- Preferred 1-2 years' experience in human services or other relevant experience
Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, or disability.
