Training Specialist

Purpose & Core Values

The primary purpose of any position is to assist Community Choice Credit Union to live out our purpose: we believe in helping our neighbors achieve the life they desire. A key component of this purpose is to provide outstanding service to both internal and external members by living our core values.

Core Competencies

• Core Values:
• Committed: We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being.
• Charitable: We Give Big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve.
• Credible: We are our Members’ trusted financial advisors; each Team Member plays an integral role in the well-being of our Members’ financial lives and the success of Community Choice Credit Union.
• United: We are a Team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other.

• Adaptability: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.

Position Competencies

• Training: Ensures that team members get a sufficient amount of orientation, training and developmental opportunities to maximize their chances of being successful in their assignments. Views training and development as an investment in employees and uses mentoring, cross-functional assignments, job rotation or other on-the-job learning opportunities to enhance the depth and breadth of skills and experience. Also encourages self-development activities.
• Facilitate training and development programs for team members that ensure effective transfer of skills and understanding, while acting as a brand and culture ambassador.
• Apply effective learning principles and creativity to course facilitation to engage participants in the learning process, encourage participation, and meet the requirements of the adult learner.
• Identify and execute best practices and training and development methodologies in an effort to analyze performance gaps, modify training curriculum, and better align team member performance to organization standards.
• Presentation Skills: Comes across as confident and well-prepared when making group presentations. Makes effective use of visual aids or presentation software and looks at ease while handling questions from the audience. His/her presentations hold the audience's attention and tend to be the right length for the amount of information covered. This is in contrast to those who appear unprepared, attempt to cover too much material, use jargon or visual aids that fail to augment the presentation or come across as ill at ease when addressing questions from the audience.
• Maintain proper classroom management for a group of participants, including motivating participants, maintaining control of the class and responding appropriately to the learner’s participation and reactions during the class to ensure a consistent message and proactive environment is upheld.

• Training Specialist Role Expertise:
• Collaborate with subject matter experts, leaders, HR, and the training team to properly understand course materials so that program content can be delivered authentically and accurately.
• Provide management with progress updates of training program participants and assist with identifying post-training coaching and development opportunities in an effort to promote participant success.
• Assess and report monthly training initiatives and prepare statistical reports to evaluate training program effectiveness and monitor progress of trainees.
• Maintain up to date knowledge of business operations, technology, products, policies, and procedures as needed to provide effective training to the organization.
• Administer and maintain the learning management system including assigning and tracking annual compliance training courses ensuring credit union compliance requirements are satisfied.
• Coordinate and maintain the organizational training and development calendar ensuring the credit union’s educational needs are met through appropriately scheduled sessions and proactively communicated to all impacted stakeholders.
• Assist in the design and development of training policies, programs, manuals, instructional procedures, and evaluation strategies to ensure programs are achieving training objectives effectively and team members are participating in job appropriate training activities.
• Provide project management support on new initiatives for the organization to accommodate and ensure a smooth and successful team member implementation process.

Job Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability necessary for this position.

Reasonable Accommodations

The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job requirements, physical demands and do so within our work environment.

Education

A four-year college degree, preferably in Employee Development, Communications or a related field

Experience

Six months to two years of similar or related experience

CPLP Certification preferred, but not required

Skills & Abilities

• Strong communications and facilitation
• Understanding of job functions and operations at all levels of the Company
• Knowledge of training systems and resources
• Microsoft Office Suite, including PowerPoint, Word, and Excel
• Strong leadership skills
• Ability to plan, develop, and implement curriculum
• Well organized and attentive to detail
• Demonstrated communications skills
• Requires excellent project management skills, including planning and organizing with the ability to multi-task and meet aggressive deadlines
• Strong attention to detail
• Adaptable to change
• Creativity, enthusiasm, initiative, problem solving /decision making, consultative skills; and stakeholder awareness

Mental Demands

The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decisions, recall multiple policies or procedures, resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks. Must be able to remain calm and professional at all times, understanding that members may express emotional frustration when the credit union cannot meet their specific requests.

Physical Demands

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The noise level in the work environment is usually moderate.

General Statement

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• similar or related: 1 year (Preferred)

License/Certification:

• CPLP Certification preferred (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location