HRIS Analyst

NON-BARGAINING UNIT                                                                                                

GRADE 13 - EXEMPT

BASIC FUNCTION

The HRIS Analyst role is critical in the optimization of processes and systems that support the human resources functions at the Vermont State Colleges System (VSCS), which includes the Community College of Vermont, Vermont State University, and the Office of the Chancellor. This position will support system configuration, data management, report generation, and project management. The HRIS Analyst will act as a team lead for our HRIS Systems Specialist team, supporting system troubleshooting, and escalated customer inquiries. This role will work closely with the Director of HR Operations to leverage HR systems, promote process efficiency, improve data accuracy and manage or support HRIS related projects. This position is embedded within the Community College of Vermont but the HRIS team supports the VSCS as a whole.

CHARACTERISTIC DUTIES & RESPONSIBILITIES

HRIS System Utilization

• Apply knowledge of HR related best practice, legal compliance, equity and employee experience when maintaining data integrity.
• Follow established processes to accurately and efficiently approve and enter data into the system or related employee forms. This includes but is not limited to new hires, terminations, leaves, position changes, benefit elections, additional payments, etc. Recommend process improvements as necessary.
• Troubleshoot and work with HRIS vendors to resolve system issues. Escalate situations that misalign with established process, compliance or equity standards.
• Support security of the HRIS system by performing regular security audits, maintaining role definitions, and following established processes to provide and remove access to HR systems.
• Act as a team lead in updating and documenting processes, employee types, characteristics, eligibility and rules within the system based upon policies, handbooks and bargaining agreements.
• Act as a team lead, utilizing knowledge of system functionality to troubleshoot complex processes and ensure that employee information is processed accurately, and efficiently.
• Work closely with HRIS, IT, benefits, payroll and department HR team members implement creative solutions, and troubleshoot of system errors.

Reporting

• Perform data audits and work to establish on-going process that validate employee information.
• Generate and analyze reports that provide insights into HR metrics and trends.
• Generate and distribute compliance related reporting as needed.
• Work with the Director of HRIS to provide data analysis that supports decision-making.

Process Compliance & Improvement

• Lead and participate in HRIS related projects. Maintain and update project plans and assigned action items, provide insight and feedback towards increased compliance, accuracy and efficiency of systems and HR processes.
• Support the implementation of system updates, patches and upgrades.
• Identify opportunities for process improvements, recommend and implement system enhancements.

System Training & Support

• Work as a collaborative team member to support supervisors, department level HR staff, benefits and other system users in understanding system processes.
• Lead the maintenance of system documentation and resources available to system users.
• Lead and support system and HR best practice related trainings.
• Support employees with self-service functionality, including personal information updates, and timecard entry, etc. within the HRIS.
• Support the benefits team during open enrollment or other related benefits projects.
• Lead the transfer of knowledge to new HR team members and individuals submitting system requests to promote accuracy of incoming data.

Customer Service

• Support HR Systems Specialists in providing excellent customer service for all HR, benefits, and other related inquiries.
• Troubleshoot complex questions and support the escalation of issues to the appropriate team or supervisor.
• Respond to customer inquiries in a timely manner.
• Utilize the HR ticketing system to track request/inquiry status, communicate and document case details.
• Utilize documentation within policies, handbooks and collective bargaining agreements to accurately answer or provide information related to standard HR and benefit related inquiries.
• Assist with other duties, as assigned.

SUPERVISION RECEIVED

Direct supervision is received from the Director of HR Operations.

MINIMUM QUALIFICATIONS

Bachelor’s degree plus a minimum of 5 years of related experience working within an HRIS system, or a combination of education and experience from which comparable knowledge and skills are acquired.

• Excellent customer service, analytical and problem-solving skills.
• Excellent oral and written communication
• Proficiency in utilizing MS Excel for analysis complex formulas, pivot tables, etc.
• Knowledge of HR process, best practices, compliance drivers, and benefits.
• Ability to work independently or as a collaborative team member with a diverse group of individuals.
• Experience supporting HR or systems related projects is preferred.
• A general understanding of higher education personnel functions, organizational structure and administrative operations is preferred.
• Ability to maintain confidentiality.
• Ability to collaborate effectively and respectfully individuals and teams with diverse backgrounds and experiences.

Physical Requirements: Duties performed causes light fatigue of eyes, fingers, or other faculties as a result of repetitive motion and/or long periods of standing or sitting. Duties require little physical effort in work with light to moderate (up to 25lbs) easy-to-handle materials. 

Working Conditions: Job is performed in general office or comparable working area with many and frequent distractions such as noise and interruptions. Work schedule may vary during high volume periods.   

This general outline illustrates the type of work which characterizes the job classification. It is not an all-encompassing statement of the specific duties, responsibilities and qualifications of individual positions assigned to the classification.

CCV values individual differences that can be engaged in the service of learning. Diverse experiences from people of varied backgrounds inform and enrich our community. CCV strongly encourages applications from historically marginalized and underrepresented populations. CCV is an Equal Opportunity Employer, in compliance with ADA requirements, and will make reasonable accommodations for the known disability of an otherwise qualified applicant.  

All new full-time employees and certain part-time employees will be subject to a criminal background check. Any offer of employment is contingent upon the satisfactory results of this check. 

Application Instructions:

In order to be considered, please submit a complete application package which includes a cover letter, resume/CV, employment application and contact information for three professional references at: http://ccv.edu/learn-about-ccv/employment.