Manager/Core System Operations

Welcome to Community Financial Credit Union careers! Our organization is constantly evolving, and we strive to offer creative solutions in a challenging hiring market. Our team members play a pivotal role in the success of our organization and pave the way for us to become the best financial partner for our members.

About Us:

Community Financial Credit Union is a full-service financial institution that serves anyone living, working, worshiping, or attending school in Michigan. We are a not-for-profit institution and have been in business for over 70 years!

Community Financial HQ is located in Plymouth, MI. We have 14 branches in the Metro Detroit Area well as Northern Michigan. 

So, what makes Community Financial innovative and unique? Community Financial is not only the place you want to bank, but it is also a great place to work! We’ve been recognized as one of the Regional Best and Brightest Companies for the last 18 years, nationally since 2018, and became certified as a Great Place To Work in 2023..

Our Culture:

At Community Financial, our purpose is to create joy and ignite Michiganders’ impossible dreams. A culture of joy and impossible dreams is a culture of belonging: belonging is the spark. Guided by our values of Relentless Care, Hustle & Grind, and Huzzah!, we create a Culture of Belonging where every team member and member feels valued, connected, supported and can be their authentic selves. 

Our Opportunities:

We are proud to offer a variety of professional development opportunities for our team members. From mentorships to internal growth programs, Community Financial aspires to provide team members the opportunity to reach their career goals while being their true, authentic self. 

About the role:

Do you have experience leading a team while managing a variety of core banking systems? 

Keep reading for additional information!

The Manager/Core System Operations is responsible for the management of the core banking system and ancillary systems including Document Management System, MRM, Workflow system, card issuance system, online banking interfaces and ATM technical management.  This includes systems administration; automation and scheduling of core computing system tasks; system updates; core system case management and reporting; and management of the core systems support team. This individual seeks to fulfill and support guiding concepts embodied in the philosophy, mission, values, and vision adopted by the Credit Union.

This position has a starting annual rate of $115,500 but your offer amount may be increased with relevant work experience and transferrable skills.

A Day in the life of a ­Manager/Core System Operations can look like:

• Supervise and provide technical leadership for the core systems and software support team members, including performing evaluations and hiring.
• Work with team members to monitor cases, prioritize cases and assign requests to team members. Ensure completed assignments meet departmental standards and that documentation is complete.
• Collaborate with the Project Management Office throughout the duration of projects to ensure project implementation objectives are met.
• Maintain a general working knowledge of all applications and systems; act as primary technical contact with system vendors. 
• Oversee the installation, maintenance, and evaluation of new releases of software. Execute performance testing and tuning as required. Know programming and query tools. Manage databases for optimal performance. 
• In collaboration with the AVP/Core Operations & Development, provide leadership in core system scheduling, administration and software support management.

What you bring to the table:

• High school diploma or equivalent.
• 5 years of IT experience.
• 3 years of managing IT projects or systems
• 2 years of experience managing a Jack Henry Symitar system 
• Proven ability to manage and prioritize multiple complex projects simultaneously.
• Demonstrated advanced logic and problem-solving skills.
• Demonstrated professional interpersonal skills for leading, motivating, and communicating with team members.
• Extensive knowledge of computer, network, and security systems.

You might also have:

• Bachelor’s degree in a Computer Science-related field.
• 3 years of experience in IT management.
• 3 years of experience working in an IT environment at a financial institution.
• 3 years of programming experience.

As a team member at Community Financial Credit Union, you’ll enjoy:

• Medical, dental, and vision plans
• Four weeks of PTO for all full-time team members 
• Federal Bank Holidays off 
• Flexible work options depending on position
• A generous 401k match
• Numerous employee engagement activities
• Community Resource Groups
• Time off for occasions such as volunteering, caregiving, and family events

Contact/application information:

If this description appeals to you, please submit an application! A member of CFCU’s Talent Acquisition Team will be in contact with you shortly!

Equal Employment Opportunity Policy:

Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws. 

Disclaimer:

This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward.