What are the responsibilities and job description for the Scheduling Representative position at Community Health Centers of Burlington?
Essential Duties:
The Community Health Centers of Burlington is recruiting for a Scheduling Representative! The Scheduling Representative is responsible for managing the majority of communications coming directly into the CHCB including, but not limited to making, scheduling, canceling and rescheduling of appointments, taking messages for clinical staff, and appointment reminders. Also performs a variety of clerical tasks.
Basic Qualifications
- High School Diploma or GED
- Minimum six months experience in a medical office setting, including use of electronic appointment scheduling system and/or equal experience in a call center setting.
Knowledge, Skills and Ability
- Ability to operate a telephone switchboard system and an electronic appointment scheduling system.
- Knowledge of Microsoft Office products including Word, Excel and Outlook.
- Ability to evaluate needs of customers and dispatch requests and information accordingly
- Knowledge of processes to provide excellent service including evaluating needs and meeting quality standards for service.
- Ability to convey detailed information clearly, ensuring others understand.
- Active listening skills including ability to give full attention to others, understand points being made and asking appropriate clarifying questions.
- Ability to remain pleasant, good-natured and cooperative when dealing with challenging clientele.
- Ability to manage and prioritize workload with little supervision, with a willingness to take on responsibility and challenges.
Job Req 21-0153
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Work Location: One location
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