What are the responsibilities and job description for the Front Desk Receptionist- Behavioral Health position at Community Health Connections?
Under the general supervision of the Director and Behavioral Health Coordinator the BH Department Reception/Front Desk manages the arrival and departure of patients seeking services at the CHC Family Health Center Behavioral Health Department. Key responsibilities include providing excellent quality Behavioral Health services, receiving patients, updating patient information, booking appointments, and providing assistance in managing the Behavioral Health Department waiting area.
Major responsibilities:
- Receives and directs incoming patients
- Provides excellent quality Behavioral Health Services
- Reviews and updates patient information related to demographics and insurance
- Follows established health center protocol for the check-in, encounter form production, and check-out
- Assists walk-in and Open Clinic patients with obtaining appointments and/or picking up prescriptions or completed forms if applicable
- Places reminder calls to patients with upcoming appointments
- Follows established health center protocol for daily cash reconciliation
- Schedules walk-in appointments and assists in managing Open Clinics
- Schedules patient appointments according to established protocol
- Provides coverage to Mental Health Medical Records as needed
- May also assist with Interpreting Mental Health patients
- Demonstrate understanding and commitment to the health center's mission.
- Demonstrate understanding and commitment to the established CHC Values and Standards
- Performs other job-related duties as required or assigned
Minimum Qualifications:
- High School Diploma or GED, Associate Degree in secretarial science or equivalent preferred
- Spanish language fluency and the ability to be trained in Mental Health interpreting are a plus
- Work experience in a similar behavioral health office environment preferred
- Knowledge of insurance regulations for Mental Health Services is required.
- Knowledge of basic medical terminology and willingness to learn Mental Health Terminology
- Computer skills for accurate data entry
- Ability to work independently
- Demonstrated interpersonal and teamwork skills required
- Demonstrated written and verbal communication skills in English
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