Description

The Leasing Consultant I performs a variety of customer service and administrative tasks focused on maintaining maximum occupancy and high renewal rates on assigned properties.  The Leasing Consultant II is responsible for marketing and leasing units to qualified applicants, helping to coordinate move-ins and move-outs, renewing leases for current residents, and providing superior general office support to the Property Manager. This position is a crucial member of the property’s customer service team and must demonstrate excellent communication and interpersonal skills when dealing with residents, coworkers, and subcontractors. A high degree of reliability and regular attendance and punctuality are required to maintain efficient operations and provide quality service to residents. Work is performed under the direction of the Property Manager. 

Working hours may vary, but the customary schedule is usually between the hours of Monday –Friday from 8:00 AM – 5:00 PM with a one-hour lunch break.  Additional evening or weekend hours may be required as workload dictates. Overtime must be pre-approved by the Property or Regional Manager, and any hours worked beyond 40 in the work week shall be compensated at an overtime rate of one-and-one-half times the hourly rate.

Essential Duties & Responsibilities

• Answers the phone, meets, and greets prospective residents in a professional and enthusiastic manner.

• As an active and engaged member of the community’s operational team maintains open lines of communication with other team members and actively participates in team meetings.

• Provides information and community/apartment tours to prospective Residents.  

• Refers prospective Residents to sister communities if their home property’s waiting list is closed.

• Qualify future residents by determining their needs, accepting their applications, verifying their income, and running their credit report.  

• Prepares lease packets and all move-in paperwork, allowing enough time for a thorough review to ensure everything is complete, accurate, and compliant with government regulations and CHP guidelines.

• Schedule and perform move-in inspections and community tours prior to delivering keys to the new household.

• Schedule and perform pre-move-out and move-out inspections, answering resident questions pertaining to the condition of the unit and providing the highest level of customer service to our Residents.

• Inspects apartments to ensure readiness for showing, immediately notifying supervisor if inspected apartment(s) are not complete and suitable for showing/move-in.

• Prepares and maintains resident files in compliance with government regulations and company procedures. Works with the Compliance Department to ensure satisfactory file reviews, actively asking questions when compliance instructions are unclear.

• Displays a positive and helpful customer service attitude with current and prospective residents.

• Performs property-related duties as requested by the Property Manager, including, but not limited to filing reports, rent collection, bank deposits, resident retention activities, and general errands.

• Perform any other duties requiring a similar skill set, as requested by Management.

Knowledge, Skills, and Abilities

• Skilled in the use of computers and software applications, especially Microsoft Word, Outlook, and Excel.  

• Strong customer service skills, with the ability to successfully handle interactions with prospective and current residents as well as coworkers.

• Strong written and verbal communication and interpersonal skills, with the ability to establish and maintain effective relationships with the public, residents, and co-workers.

• Must have knowledge of and ability to operate standard office equipment.

• Able to perform basic math in order to calculate rent due, receive and count rent payments, etc. 

• Possess/maintain a valid driver’s license and driving record consistent with current CHP insurability guidelines.

• Ability to obtain familiarity with property management functions, landlord-tenant and fair housing laws within six months of hire.

• Ability to achieve FHEO certification within six months of hire.

Education and/or Experience

• High school diploma or equivalent required

• Previous experience in a leasing or property management position is preferred. 

• Previous customer service experience preferred.

Hours and Benefits

The compensation for this 40-hour-per-week position includes generous paid vacation/holidays/sick leave, life/disability insurance, 403b retirement plan with company match, and more. To learn more about CHP’s employee benefits, please visit www.communityhousingpartners.org/benefits.  

Community Housing Partners Corporation (CHP) values diversity of backgrounds, experiences, and perspectives among our employees, residents, and partners. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

If you require accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to our recruiting team at recruiting@chpc2.org, (540) 299-5477 (phone), (877) 540-8049 (fax), or 711 (TTY/TDD). 

NOTICE TO THIRD-PARTY AGENCIES

CHP does not accept unsolicited resumes from recruiters or employment agencies. Without a signed Recruitment Fee Agreement, CHP will not pay any referral compensation or recruiter fee, and if a recruiter or agency submits a resume or candidate without a signed agreement, CHP may pursue and hire the candidate(s) without obligation to the recruiter or agency.

Qualifications

Salary : $18 - $23