Director, Personnel Compliance

Description

Director of Personnel Compliance

Are you excited about a new opportunity? Do you possess a combination of technical skills, interpersonal skills, and leadership abilities? Do you have a have a passion for working within a non-profit that is mission-driven to help towards ending homelessness? Well, look no further! At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, and home, and hope! If you are ready to make a positive difference in the community, this position is for you! 

At COH, we strive for: Caring for Families. Improving Lives. Leading Change 

Our Approach and Values: 

We care for families by providing direct services with a focus on prevention, healing, and wellness. 

We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach. 

We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. 

We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. 

We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work. 

Position Summary:

The Director of Personnel Compliance oversees all compliance functions related to personnel screening and credentialing personnel in housing and health services programs to ensure we are meeting federal, local, funder and accreditation requirements and standards. The Director of Personnel Compliance is accountable directly to the Vice President of Talent Management and is responsible for supervision of the Audit and Compliance Coordinator and the Credentialing Coordinator.  

Salary – Indeed provides its own estimated salary calculator and is not affiliated with COH’s range. The salary for this position starts in the mid 70's.

Highlighted Duties and Responsibilities:

• Maintains knowledge of compliance related functions in Talent Management, including funder contracts, housing contracts, FirstSource agreements, provider credentialing, HRSA training requirements, and other requirements that serve to keep our organization in compliance. 
• Strategically and proactively approaches compliance responsibilities, through reading contractual and other requirements with a critical lens, asking follow-up questions, and notifying supervisor and other members of the team when changes occur.  
• Reviews personnel requirements in all funder contracts at time of renewal and disseminates information to supervisees to ensure the audit and onboarding checklists are up to date. Reviews all current and new Housing funder contracts and updates members of the team on an ongoing basis. 
• Supports the Audit and Compliance Coordinator by corresponding with contract administrators and auditors on an as needed basis.  
• Sends completed provider credentialing packets within a timely manner to the committee so that the packet is fully approved before new providers engage in clinical care. 
• Serves as the chairperson of the Credentialing Committee and follows the credentialing policy in relation to committee approvals of new and existing providers. 
• Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed.  
• Applies principles learned through diversity, equity, and inclusion (DEI) trainings and/or trauma informed care trainings (TIC) and leads with a DEI and TIC lens when appropriate. 
• Take initiative and makes decisions within the scope of work. Assesses situations independently, thinks critically, and takes action to address issues or make useful recommendations while maintaining a solution-oriented lens. 
• Handles sensitive information with care and discretion to ensure confidentiality.  

Requirements

Minimum Qualifications:

• Bachelors degree required. 
• 5 years of experience in HR, credentialing, auditing, or compliance management required. 
• A minimum of two years of supervisory experience required. 
• Ability to prioritize tasks and complete in a timely and thorough manner. 
• Attention to detail and strong organization skills required. 
• Ability to work independently and ask for support as needed. 
• Critical thinking skills. 
• Strong interpersonal skills. 
• Working knowledge of MS Word, Outlook, and Excel. 
• Ability to travel to other sites as needed required.  

At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance centered benefits:

• Remote work opportunities are available for many of our roles, promoting a culture of work-life balance
• 8-hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
• Annual performance-based raises, up to 5% of your annual pay
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
• Ongoing internal leadership training for supervisors
• Diversity, equity, and inclusion training and initiatives for all staff
• Ongoing wellbeing activities, culture compact activities, and trauma-informed care initiatives
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
• Life insurance, short-term disability and long-term disability insurance
• 403(b) Retirement Plan
• Flexible Spending Accounts for medical and dependent care reimbursable expenses
• And much more!
• In relation to remote work versus on-site expectations, this position is classified as the following: 
• Remote: A majority of the position may be able to work remotely, but employees will be required to report to the office a minimum of twice per month.  

Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire. 

About Us:

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients.  Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable.  

Community of Hope cares for families and individuals by providing direct services focusing on prevention, healing, and wellness. We improve lives by building on families' and individuals' strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in everything we do, implement evidence-based practices, measure our outcomes, and use this knowledge to strengthen our work continuously. We were selected as one of The Washington Post 150 Top Workplaces in 2014, 2016, 2017, 2018, 2020, and 2021 based on feedback from our staff.  

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.