What are the responsibilities and job description for the Program Manager position at Community Options, Inc.?
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are actively seeking an experienced Residential Program Manager in Greater Baltimore, MD who will be responsible for the supervision and oversight of our Direct Support Professionals and our Regional Programs. The Program Manager leads a team to provide person-centered care tailored to meet the needs of individuals with intellectual and developmental disabilities. You will support your team with day-to-day operations and challenges to achieve our programmatic goals.
Responsibilities:
- Lead and train your team to support programmatic initiatives, goals, daily routines, and the unique needs of individuals with intellectual and developmental disabilities
- Manage staff schedules and ensure shifts are adequately staffed
- Provide training on daily routines including cleaning, cooking established meal plans, feeding, medication administration, and maintaining personal hygiene
- Manage team performance through effective communication, training, performance management, staff meetings, and employee recognition
- Develop and implement activity programs including the Meaningful Day curriculum
- Communicate with the families and guardians of individuals we support as needed
- Develop and update Individual Support Plans (ISP)/Person-Centered Plans (PCP) with an interdisciplinary team to include any concerns, observations, and behavioral developments
- Ensure individuals are supported per their ISP/PCP including medication management, meal planning, and behavior management
- Ensure program documentation and billable records are completed accurately and timely
- Assist with monitoring the finances of individuals ensuring purchases are approved and accounted for with documentation
- Monitor the health and medical needs of individuals and immediately report any concerns
- Manage relationships with the families and guardians of the individuals in our care
- Ensure work locations and vehicles are clean, well maintained, and stocked with necessary supplies including groceries, medications, and cleaning supplies
- May be required to fill shifts when staffing issues arise
- Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
- Additional tasks and responsibilities may be assigned
Minimum Requirements:
- High School Diploma or GED; Bachelor’s Degree Preferred
- Complete all state and agency required training per state guidelines
- Valid driver’s license with a satisfactory driving record
- Experience supporting individuals with intellectual or developmental disabilities
- Knowledge of state regulatory agency operations and standards relevant to supporting individuals with intellectual or developmental disabilities
- Team oriented with demonstrated leadership experience
- Experience with problem solving against multiple priorities
- Ability to establish a comfortable and supportive relationship with individuals receiving supports
- Ability to exercise good judgment and remain calm in crisis situations
- Excellent verbal and written communication skills
- Excellent time management skills
Working Conditions:
- Work in residential programs, day programs, and in the community
- Schedule may change due to business needs and may include evening and weekend hours
- Required to be on-call in cooperation with other management staff
- Frequent lifting, stretching, and other physical exertion may be required
- May be required to transport individuals utilizing your own vehicle or company provided vehicles
- May be required to lift or move 25 pounds
- May assist with wheelchair transfer of non-ambulatory individuals
- May be exposed to various medical conditions and communicable diseases
Why Community Options, Inc?
- Insurance Options (Medical, Dental, Vision)
- Paid Holidays—Including a Birthday Holiday
- Generous Paid Time Off (PTO)
- Employee Incentive & Discount Programs
- 403b Retirement Plan
- Exceptional Career Growth Opportunities
If interested, apply online with the link below or send resume to: Resumes-HW@comop.org
Community Options is an Equal Opportunity Employer M/F/D/V
