Director of Affordable Housing

The Director of Housing is responsible for daily oversight of the property management team including oversight of the property certifications, recertifications and leases, property marketing, rent-up for new properties, and housing compliance monitoring. The Director is responsible to train property managers as well as working to establish and maintain positive, productive relationships with the community, government agencies (including but not limited to HUD, LIHTC, City of Buffalo HOME, OTDA HHAP, OPWDD, ESSHI), outside agencies and community members while ensuring consistent application of Community Services for Every1 policies and procedures. In conjunction with the property management team, oversees setting rental rates, initial and annual rent agreements, tenant complaints and investigations, facilitation of any audits and required audit follow ups, and maintains various financial and rental systems.

POSITION RESPONSIBILITIES

• Interviews, selects, and trains all property management staff. Supervises all property management staff.
• Prepare marketing plans, leasing strategies, and advertising proposals with the assistance of the agency broker. Remain informed of trends in the apartment industry and in the surrounding community.
• Complete necessary audit and compliance paperwork in a timely manner to avoid any audit findings or compliance penalties.
• Monitors the productivity of the property management team and ensures that all units are rented as quickly as possible.
• Responds to tenant and community member complaints and concerns, completing investigations where necessary.
• Checks electronic platform frequently for expirations and re-certifications. Oversees the notice to vacate and eviction process, working with Agency legal counsel where needed.
• Regularly reviews the community files and records ensuring documentation is kept complete, up-to-date, and ensure all compliance procedures and requirements are satisfied.
• Attends appropriate community meetings and training to stay abreast of all requirements for properties under their purview.
• Be familiar with all Regulatory Agreements and related agencies to ensure 100% compliance with all regulations. Maintaining proficient knowledge/application of HUD, LIHTC, HOME, ESSHI, HHAP income requirements as identified by property type.
• Aware of all relevant laws and agency regulations, including but not limited to fair housing, sexual harassment, and disability accommodations.
• Report and log all property issues, leasing objections, and potential liabilities and make recommendations for solving such issues to supervisor.
• Assists with general journal entries and account reconciliations in accordance with month-end schedule as needed.
• Acts as a property manager when a property has a vacant position.

Education and Experience

• Bachelor’s Degree and 4 years of property management experience as well as 2 years of supervisory experience is required.
• At least 1-year low-income housing management experience required as well as Tax Credit Specialist, Blended Occupancy Specialist and/or Certified Occupancy Specialist certification.
• At least 1 year of prior accounting or business office experience strongly preferred.

Skills, Knowledge and Abilities

• Excellent communication, organizational, and analytical skills.
• Knowledge of property management software required – knowledge of Boston Post, Yardi, Real Page/OneSite, and/or Buildium is strongly preferred.
• Intermediate Excel and Word computer skills.
• The ability to perform rent analysis and handle legal aspects of property management.
• The ability to communicate and empathize with a diverse tenant base.

Certifications

• Tax Credit Specialist, Blended Occupancy Specialist and/or Certified Occupancy Specialist certification is required.
• Valid New York State Driver License and use of personal vehicle for work purposes for travel between property locations.

Physical and Mental Requirements:

• Physical requirements include walking, sitting, standing, bending, driving, ability to climb stairs, carrying, stooping, and lifting up to fifty (50) pounds.
• Mental requirements include ability to exercise independent judgment and manage multiple tasks.
• Staying awake and alert while on duty.

Working Conditions

• Will work during normal business hours with availability evenings and weekends when necessary.
• Frequent local travel required.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Loan forgiveness
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Buffalo, NY 14203: Relocate before starting work (Required)

Work Location: In person