Emotion Wellness Receptionist

• Ensures smooth patient flow at the front desk by checking patients in, ensuring all forms are completed, collecting payment, pulling charts in a timely manner, and ensuring patients have a positive check-in and check-out experience when visiting or calling COH.
• Answers the telephone in a polite and professional manner and transfers call to the appropriate place.
• Answers and screens all telephone call daily while scheduling appointments, creating telephone encounters, and forwarding them to the appropriate personnel within 1 business day. 
• Registers new patients in eClinicalWorks and verifies that registration is complete and appropriate documents are obtained and scanned into the patient accounts.
• Verifies patients’ insurance and determines any charges/copayments at the time of appointment scheduling or between 1 to 2 business days of the visit. Documents findings in Billing Notes and Claim Data.
• Monitors and responds in a timely manner to patient voicemails, telephone encounters, and actions daily or as assigned.

• This position is required one to work 100% on-site. Please note that the remote work agreement is subject to change at any time, and the supervisor may require in-person learning for a specific amount of time after hire.
• High School Diploma/GED required. 
• Experience with Electronic Medical Records. Experience with eClinicalworks preferred.
• Strong computer skills (MS Word, MS Excel, MS Outlook, Internet) required.           
• Minimum of one year experience as Medical Receptionist or Behavioral Health Receptionist preferred
• Ability to work a flexible schedule, including weekends as required and a regular evening shift.

• 8-hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
• Annual performance-based raises, up to 5% of your annual pay
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
• Ongoing internal leadership training for supervisors
• Diversity, equity, and inclusion training and initiatives for all staff
• Ongoing well-being activities, culture compact activities, and trauma-informed care initiatives

Salary : $42 - $0