Patient Care Coordinator

Overview

Companion Animal Hospital of Round Lake has an opportunity for a full time

Patient Care Coordinator to join our team! 

Location: 

415 N Wilson Rd, Round Lake, IL 60073 

Shift Details:

We are open Monday, Wednesday, Friday 8am - 10pm

Tuesday, Thursday 8am - 6pm

Saturday 8am - 2pm

Closed on Sundays

Compensation:

$18-20

Benefits We Offer:

• Yearly uniform allowance
• Discount on veterinary care and products for your furry family members
• 401k retirement plan options with company match for all staff over 21 years old
• Medical, vision, and dental insurance options for full-time staff
• Paid time off and paid major holidays for full-time staff
• Life insurance and other benefit options available for full-time staff
• Education discount for staff who desire to become a Licensed Technician (some eligibility requirements)

Responsibilities

Essential Functions:

• Maintains and upholds the Core Values and Mission Statement of MVP.
• Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions.
• Warmly welcomes clients upon their arrival and escorts them to the exam room.
• Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable.
• Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.
• Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.
• Schedules follow-up appointments and future wellness visits.
• Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.
• Clearly explains discharge instructions and addresses client inquiries.
• Handles client checkouts and collects payments in the exam room.
• Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results.

Additional Functions:

• Performs other related duties as assigned.

Qualifications

Required Knowledge, Skills and Abilities:

• Passionate about delivering exceptional client service.
• Genuine love and appreciation for animals.
• Friendly, personable, and committed to ensuring client satisfaction.
• Proficient in active listening and accurate transcription of medical information.
• Thrive on serving and assisting people.
• Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions.
• Strong computer literacy and typing skills.
• Effective communication skills, both written and verbal.

Required Education and Experience:

• High school diploma.

Preferred Education and Experience:

• Medical terminology

Physical Requirements:

• Prolonged periods of standing and working on a computer.
• Ability to bend down and lift up to 40lbs unassisted.

Reasonable AccommodationsApplicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to benefits@mvetpartners.com and let us know the nature of your request and your contact information.