Client Services Representative, Companion Veterinary Hospital of Wayne

Companion Veterinary Hospital of Wayne

Client Services Representative

Location: Wayne, NJ

Full-time/Part-time

Why Companion Veterinary Hospital of Wayne?

We are looking for someone who can join our ever-growing team and continue to help give our clients the service they deserve. We take pride in everything we do and are hoping to find someone who takes pride in their job as an essential part of our team!

At Companion Veterinary Hospital of Wayne, we want the best for our clients, and we hope you can share the same values. You can leave work each day feeling rewarded knowing that you have been an integral part of a dedicated team of medical professionals.

Who are we looking for?

We are looking for someone with compassion for animals, people, and a dedication to service. We are hoping to find someone who not only takes pride in their job, but is always smiling, and someone who is willing to go above and beyond the call of duty.

Essential Responsibilities & Duties

• Greet clients and complete check-in process for appointments, input and retrieve information from computer, letting the medical team know the patient has arrived.

• Assist clients with check-out including, ensuring services and product sales are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.

• Answer phone calls from clients requesting appointments, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian, listen to client concerns and relay information to doctors and technicians.

• Check hospital email and text message service to ensure all client communications are up to date.

• Make phone calls to remind clients of upcoming appointments as well as reminding owners to set appointments for pets due for services, etc.

• Learn common hospital vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.

Minimum Qualifications

Education

• High School Diploma or GED

Preferred Qualifications

Technology Skills

• Computer skills - moderate understanding of software such as Microsoft Office.

• Software - basic understanding of POS systems and email.

Abilities

• Multitasking

• Ability to communicate information so others will understand.

• Ability to analyze and identify problems in a situation and effectively take care of the issue.

Skills

• Critical Thinking

• Actively looking for ways to help people.

• Active Listening

Job Types: Full-time, Part-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location