What are the responsibilities and job description for the MGR, CUSTOMER SVC I position at Compass Group Careers?
- We are hiring immediately for a XXX position.
- Location: Note: online applications accepted only.
- Schedule:
- Requirement:
*Internal Employee Referral Bonus Available
About Canteen:
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come for the job, stay for the career. We are Canteen.
Job Summary
Individual is the key and primary contact, link between MG Foods and customers; strong customer interaction skills required. They must ensure that customers are retained, satisfied, and that their needs are fulfilled. Supervises and coordinates activities of office staff acting as an assistant manager to the office manager. Assures the highest standard of customer service by performing the following duties. Responsible for communication to and retention of client accounts.
o Daily duties include communicating customer service issues to office and operations team
o Processing specialty orders such as: add on orders, late orders, wrong dated orders, order deletion, special orders, catering and/or special event orders...etc.
o Serve as Lightspeed expert, goal is to be as knowledgeable as the office manager
o Assist the office manager is requested needs and duties
o Make customer service check in calls once a quarter to each customer
o Create and maintain customer contact list
o Farm sales by going on visit to the client, to understand service issues and potential needs
o Keep organized and accurate record of customer service issues that require escalation to ops team and/or senior leadership
o Perform sales analysis and sales reports
o Responsible for new customer orientation
o Responsible for new customer set up in MyFinance
o Update routes/users in Lightspeed as requested
o Report customer service issues to the office manager
Associates at Canteen are offered many fantastic benefits.
Both full-time and part-time positions offer the following benefits to associates:
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
In addition, full-time positions also offer the following benefits to associates:
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).
Req ID:1022496
Canteen
Salary : $0
