Patient Services Manager

Job Summary:

As a Patient Services Manager, you will have multifaceted responsibilities, to include the planning and supervision of patient food assembly and service, scheduling, overseeing room service style MyDining program where we feed approximately 150-180 patients per day, assisting with managing 2 coffee shops, doctor's lounge, etc. Additionally, as a member of the management team, you will ensure patient satisfaction and good public relations through the safe and efficient use of resources. This role will lead a team of 2 Supervisors and 28 hourly Associates and will report to the Director of the department at a 211 bed hospital account in Austin, Texas. Anticipated schedule working one weekend per month, but may be more often due to business needs. Hours of work will vary; primarily morning, but we are open until 8:30pm. $1,000 Sign-on bonus included after 90 days of employment! Entry level applicants welcome to apply!
 

Key Responsibilities:

 
*     Establishes goals and oversees implementation of patient food services needs based upon medical direction, patient population and contract
*     Hires, leads, directs, coaches, trains, and develops patient services team members
*     Follows dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of diet order limitations
*     Stays in sync with regulatory agencies, including federal, state, and Joint Commission as evidenced by successful completion of surveys with no deficiencies
*     Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay
*     Ensures patient services staff assists in achieving stated patient satisfaction goals
*     Participates in facility-wide and department Performance Improvement Program and on Performance Improvement teams to improve processes and patient care
*     Follows facility, department, TouchPoint and Compass safety policies and procedures to include occurrence reporting
*     Participates and attends all departmental meetings, staff development, and professional programs, as appropriate
*     Performs other tasks that may be assigned
 
 

Preferred Qualifications:

 
*     Bachelors Degree preferred; or Associates Degree plus three years of directly related experience preferred; recent graduates/entry level candidates welcome
*     Food service management and healthcare experience preferred
*     Registered Dietitian, Registered Diet Technician or Certified Dietary Manager certificate preferred
*     Must be willing to participate in patient/resident satisfaction programs/activities
*     ServSafe certified helpful
*     Proficiency in Microsoft Office