PROGRAM MANAGER, DIGITAL HOSPITALITY EXPERIENCE (REMOTE)

dhX is the Digital | Hospitality | Experience program that enhances food and hospitality experiences through technology, making it easy for operations to deliver exceptional service.

Compass Group USA was named one of America's 500 Best Employers by Forbes, ranking as the highest contract food and business support services company seeks an energetic, passionate, career-oriented Program Manager to deliver retail solutions across Compass Group, North America. The ideal candidate would be based out of our Charlotte Headquarters; however, we will consider remote candidates as well.

As the dhX Program Manager, you'll play a crucial role in optimizing guest experience strategies across the organization through blended in-person and digital ordering. Your focus will be on driving program adoption, recommending enhancements to key stakeholders, ensuring successful implementation across a variety of operations, and aligning program goals with Compass Group strategy. You'll collaborate with stakeholders, analyze ROI, and create compelling documentation to engage both existing and potential users.

Responsibilities:

• Own dhX project goals, communication and reporting
• Collaborate and build relationships with all stakeholders - including senior executives, sponsors, SMEs, business owners, and field operations
• Actively coordinate team members to maximize productivity and individual dhX project goals
• Create and maintain all project documentation pertinent to the dhX projects, including but not limited to, status reports, work plans, presentations, analysis, facilitation events
• Provide regular updates to senior leadership on program status and report on program performance, including key milestones, risks, and issues.
• Evaluate existing dhX implementations to measure impact and develop internal/external documentation to highlight results
• Identify opportunities for improvement to maximize efficiencies, margin, and client growth/retention
• Create documentation to support operators during implementation and ongoing deployment (training, user guides, best practices, toolkits, etc.)
• Articulate the dhX approach and insights in external sales materials
• Conduct occasional site visits to ensure DHX program integrity

Qualifications:

• Bachelor's degree required (Business, Food Service Management, Digital Media & Design, or a related field preferred)
• 5 years' foodservice experience
• Experience managing projects at scale, particularly those involving cross-functional change
• Strong sense of ownership and the ability to manage multiple tasks, competing priorities, and shifting deadlines
• Proven ability to define and execute change strategies
• Proven business analytical capabilities to solve complex business issues
• Proven ability to work efficiently and effectively under pressure in a fast-paced environment
• Excellent oral and written communication skills needed to communicate with all levels of the organization
• Experience with instructional design, training, and LMS systems preferred
• Experience with digital user experience (UX) design and/or products preferred
• Proficiency in Microsoft Office Applications, Project Management solutions (Smartsheet, Microsoft Projects)
• Travel as needed