Support I

Position Summary The Support I is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Hospice Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the Program, between the Program and other Company departments, and between the Program and all external stakeholders. The Support I is responsible for documentation, and coordinates the application rollout with server team, security, and training. S/he develops and maintains policies, system, methods, and procedures for the effective management and control of the help desk function. S/he is responsible for applying the rules and regulations of state and federal regulatory agencies and other certified agencies. Position Specific Responsibilities Provide end user support to users of our Patient Management Software. Provide technical assistance by responding to inquiries regarding errors, problems, or questions with the program documenting and following to resolve in a timely manner. Assist with creating user documentation and writes and maintains functional training materials. Assist with installing upgrades to Patient Management Software under direction of supervisor. Test enhancements that are provided by software vendor to verify workflows and process logic are correct. Work with software vendor on complex problems to find resolution for the end user. Establish timelines and work with various project teams in other departments. Serve as liaison between team members and functional area management. Train end users in a classroom and /or web based environment. Monitor and report performance of systems. Oversee small and intermediate projects. Assist with coordinating delivery of new enhancements to users. Perform other duties as assigned. Education and/or Experience Bachelor's degree or equivalent in related field highly preferred. Two (2) to five (5) years of related experience desired; a combination of education and relevant experience may be considered. Experience in health care and clinical billing systems preferred. Knowledge plus experience with application support and end user support in vendor applications preferred. Skills Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, colleagues, investors, and external parties. Strong written and verbal communications. Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy. Proficiency in Cerner, Desktop, Microsoft Office, LAN and WAN environments. Must be proficient in Crystal reporting tools. Knowledge of application support. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the colleague is regularly required to use hands to finger, handle, or feel; talk and hear. The colleague frequently is required to stand, sit, and reach with hands and arms. The colleague is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The colleague must frequently lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision. The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. There will be possible exposure to infectious diseases through working with clinical caregivers. The noise level in the work environment is usually quiet. At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our colleagues feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #LI-DM2 Compassus provides a continuum of home-based services including home health, infusion therapy, palliative and hospice care. Nearly 6,000 colleagues in 200 locations and 30 states provide high-quality care and manage patients’ advanced illnesses in partnership with health systems and long-term care partners. The Compassus brand promise, Care for Who I Am, reflects its unique care delivery model, which focuses on each person as an individual as well as a patient, to improve their quality of life in a meaningful way. Learn more at compassus.com, follow @Compassus on Facebook or LinkedIn.