Phone Sales / Customer Service Representative

*Earn up to $1000 as a sign on bonus* (Does not apply to current employees.)

Job Summary

The Phone Sales / Customer Service Representative is responsible for marketing the archived copy of the records received by Compex to all counsels listed on the service line. Representative must ensure accuracy, timely completion of the orders and overall satisfaction of the clients.

Tasks and Responsibilities (Essential Functions)

• Review the reports and identify the clients to call
• Determine order type
• Review the orders and requested documents
• Call clients and inform them of the availability of records / documents received (This task represents 80% or more of the daily activity)
• Process all incoming orders received by fax or phone as a result of telemarketing on daily basis
• Verify all order information, “Client Alert Notes”, and any other requirements
• Clarify all questionable orders with client prior to processing
• Monitor & Track orders received by Fax, Mail, and Email Orders
• Send email and fax order confirmation to clients
• Maintain all necessary reports for orders processed
• Advise Order Entry and Production of any special handling requirements
• Print order form and packets for faxing to clients
• Complete the daily productivity report
• Any other tasks that the department manager or coordinator assigns

Job Qualifications

• High School Diploma or equivalent required.
• Strong English language communication skills, including reading, writing and speaking.
• Solid understanding of Discovery Law a plus
• Type 45-55 words per minute
• Ability to handle challenging client interaction
• Prior customer service/sales experience
• Ability to communicate effectively with clients, custodians and other departments especially via telephone.
• Excellent organizational skills.
• Creative problem solving skills.
• Ability to;
• communicate effectively with clients and other departments
• prioritize and manage multiple requests
• work well under pressure and meet deadline while multi-tasking
• work independently and without oversight for long periods of time
• work in a team environment

Performance Measurements

• Efficiency and speed in processing the report and identifying the clients to call.
• Number of calls made daily and number of orders received approval to process.
• Error free work as evidence by number of client complaint calls.
• Client evaluations.

About Compex Legal Services, Inc.:

Compex is the nation’s leading record retrieval provider. We serve thousands of law firms and the largest insurance carriers to provide record retrieval, record summarization, IME interface, and deposition reporting solutions that reduce cost and cycle time. We empower our clients to make faster, more informed decisions by streamlining across claims, legal, and third parties.

We are on a strong continued growth trajectory and attracting, retaining, engaging and growing our 700 employees is key to our success. We are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Disclaimers

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Compex offers its full time employees Medical, Dental, Vision, 401k and FSA. In addition, these benefits are fully paid by the company: Basic Life Insurance, LTD and EAP. The following supplemental benefits are also offered: Voluntary Life Insurance, AD&D, Aflac and Legal Shield. Compex offers full-time employee benefits including vacation; sick; and holiday.

Compex is a drug-free workplace. Please visit us at www.cpxlegal.com.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)