What are the responsibilities and job description for the Field Services Manager I position at CompuCom Systems, Inc.?
Why CompuCom? (Overview)
CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.
CompuCom enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following role: Field Services Manager I.
What We Need & What You'll Do (Responsibilities)
The Service Line Manager (SLM I) for Customer Field Services (CFS) is a first-line manager providing leadership, mentoring, and guidance to leveraged field or dedicated onsite Associates within an assigned geography. The SLM I will report directly to a Senior Service Line Manager (SLM II) or the Regional Director (RD), and maintains an assigned area geography or a specified customer delivery responsibility. The SLM I directs and/ or controls the activities of specified account functional areas or service groups, mentors, trains, and provides professional guidance to team members, designs and builds operational network of resources for assigned geography or account that supports best practice service delivery processes, maintains cost efficiencies, and provides an enhanced customer service experience, assists SLM II or RD with goal and vision development, and aligns organization in support of CompuCom strategy implementation across the geography and resource pool.Equal Employment Opportunity
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.