ServiceNow Architect

For over 25 years, Computer Design & Integration (CDI) has helped companies both large and small advance their corporate strategies with the integration of best-of-breed technology solutions. Employing a “Change or Die” mentality, we continue to innovate and grow in a time of transformation within the IT industry. The rate of change is exponential, and the complexity of business requirements is growing at a similar rate. We’re looking to hire individuals that are high-performers and seeking to work in a fun, fast-paced, dynamic, and client outcome-focused environment.

There is no more exciting place to be than where people are shaping the future and improving the way the world works. Come join CDI and help us help our clients use technology to become the business leaders of the 21st century. At CDI, we enjoy the challenges of working at the speed of business – where offering premier B2B service is the starting point, but where personal contribution makes all the difference.

CDI is hiring a highly technical ServiceNow Architect to help our customers implement or enhance existing ServiceNow environments.

Primary Responsibilities:

• Lead ServiceNow roadmap, requirements gathering and design sessions in order to provide ServiceNow solutions for new implementations, enhancements to existing implementations, systems integrations and process automation.
• Mentor and assist hands-on with development activities include creation, configuration and customizations of application fields, form design, business rules, workflows, client scripts, user roles and groups, access controls, and more on the various system applications such as ITSM, ITOM, ITBM, and CSM.
• Architect integrations to client IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as required.
• Play a lead role in workshops to gather business and technical requirements.
• Conduct design and/or technical session for active solutioning internally and/or with customers as needed
• Utilize expert industry experience and ServiceNow best practices.
• Participate in release planning and implementations.
• Perform code reviews and review all prepared all technology related client facing and internal deliverables.
• Contribute to the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Oversee in the design, implementation, and ongoing maintenance and support of the CDI MSP ServiceNow platform and solution offerings.

Work Experience, Skills and Certifications:

• 6 years of ServiceNow experience in development, configuration or maintenance.
• 6 years of scripting experience with JavaScript
• 4 years’ experience serving as an Architect role for ServiceNow implementations of ITSM, ITOM or ITBM
• Strong technical understanding of the ServiceNow platform in general and Integration tools
• Experience with Agile delivery methodology.
• Highly organized, first class communication and presentation skills
• Ability to work in high-profile, deadline-driven customer environment.
• Ability to travel - up to 15%.
• Domain separation experience a plus.
• Experience facilitating ServiceNow upgrade cycle(s).

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