Education Software Support Specialist
Job Posting for Education Software Support Specialist at Computer Information Concepts
This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – IA, IL, KS, MO, NE or WY
Job Summary:
CIC is looking for Peopleware Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts.
Core Responsibilities:
- Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.
- Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.
- Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
- Ensure that less than 10% of total calls are escalated to external resources.
- Handle / resolve after hours support calls as necessary.
Required Skills:
- Degree in Secondary Education, Accounting or equivalent experience required
- 1-2 years of Technical Support experience Knowledge of Servers or PC networking
- Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
- Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.
Bonus Skills and Experience:
- Experience in working with K-12 Education software products.
Job Type: Full-time
Pay: $40,000.00 - $58,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
- 2 years
Schedule:
- Monday to Friday
Application Question(s):
- Do you live in one of the states listed in the first sentence of the job description?
Experience:
- Software Support: 2 years (Required)
Location:
- Laramie, WY (Required)
Work Location: Remote
Salary : $40,000 - $58,500
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