Business Development Representative

In this role, you will play a pivotal role in our sales and marketing efforts. This role is customer-facing and has  an integral part in leading ComputerCare’s growth by building our core business and identifying new business opportunities. The ideal candidate for this position has experience in business development, strong communication skills, an interest in technology, and an entrepreneurial mindset. Success in this role will require creative problem solving, strong interpersonal skills, and an ability to work with all levels of the organization to ensure that growth and operational goals are achieved.

• Proactively generate an average of 400 high-quality leads per month through targeted engagement efforts.
• Send a minimum of 100 outbound emails to prospective leads per day.
• Place a minimum of 50 outbound phone calls to prospective leads per day.
• Generate 40 qualified leads per month.
• Schedule 4 appointments or product demonstrations for the sales team with qualified leads per month.
• Travel between worksite locations as necessary

• Assess, qualify, and engage inbound leads generated through various channels.
• Maintain lead engagement by providing information and resources.
• Ensure accurate lead data in HubSpot.
• Pass qualified leads to the sales team for further discussions.
• Proactively seek and identify new leads through cold calling and email outreach.
• Research target accounts and decision-makers.
• Initiate contact with personalized messages and calls.
• Assess prospects' fit, interest, and readiness for sales engagement.
• Implement structured follow-up to nurture leads.
• Focus on dormant leads, categorize them, and execute campaigns to revive interest.
• Gather feedback from dormant leads and update lead data.
• Convert dormant leads into active, qualified prospects.
• Monitor and manage WBENC certification updates.
• Handle portal submissions and ensure compliance with WBENC requirements.
• Collaborate with relevant teams to maintain accurate WBENC records and documentation.
• Identify and engage with 100 diverse companies monthly, encompassing both enterprise-level organizations and those aligning with our ideal customer profile.
• Initiate communication with three to five key decision-makers within each targeted company.
• Strive to maintain a certain call-to-connect ratio, which may vary depending on industry norms.
• Craft well-written and personalized email messages that effectively communicate the value of our products or services.
• Pay attention to open and response rates to continually improve email outreach strategies.
• Qualify leads based on predetermined criteria, such as budget, timeline, and decision-making authority.
• Ensure that the leads you pass to the sales team meet the company's target customer profile.
• Aim to understand the leads' specific needs and challenges, aligning them with the relevant solutions or services.
• Maintain meticulous and up-to-date records of all lead interactions in the company's CRM system.
• Other duties as assigned by leadership

• 2 years of relevant experience in business development or similar customer-facing role, preferably within the technology industry
• Associate’s degree or equivalent combination of education and experience
• Ability to communicate technical concepts and business solutions. 
• Proven track record of successful sales experience
• Strong problem-solving skills
• Netsuite or Salesforce experience strongly preferred
• Strong computer skills (Windows and Microsoft Office)
• Strong written and verbal communication skills. Must be comfortable presenting. 
• Ability to work with diverse stakeholders across businesses and levels
• Excellent project management, time management, and organizational skills
• Ability to multitask and work in a fast-paced environment, and an eye for detail
• Positive attitude and ability to work in team environments, and a commitment to continuous improvement

Come join us at ComputerCare!

ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.