What are the responsibilities and job description for the Tier 2 Field Support (TS/SCI w/ Polygraph) position at COMSO Inc?
Description
About us:
COMSO, Inc. is a powerhouse when it comes to empowering federal government stakeholders to fulfill their mission with confidence and efficiency. Our staff brings knowledgeable IT systems expertise, software development proficiency, innovative learning solutions for workforce development, and exceptional operations and production support. We were founded in 1988, and remain a recognized woman owned small business, operating in several states including Maryland, Georgia, Hawaii, Texas, and Alaska. We are honored to be recognized as a Top Workplace for seven years running by the Baltimore Sun Media Group.
Currently, we are seeking a Tier 2 Field Support to join our Team!
**TS/SCI w/ POLYGRAPH REQUIRED BEFORE CONSIDERATION.**
Shift: Day Shift, Monday - Friday (Multiple Openings, Multiple Levels)
Must Have:
- Hardware experience
- Remote Assistance
- Remote Desktop
Primary Responsibilities:
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Education & Experience:
Level 2:
- Bachelors degree & 10 years' experience
- No degree & 15 years' experience
- IAT Level 1 (A or Network )
Level 1:
- Bachelors degree & 5 years' experience
- No degree & 10 years' experience
- IAT Level 1 (A or Network )
Clearance Requirements:
- TS/SCI w/ POLYGRAPH REQUIRED BEFORE CONSIDERATION
Benefits: Medical, Dental, Vision, 401K (vested immediately), FSA, LTD/ STD, Paternal Leave, PTO, Federal Holidays to include Birthday, a 2-week Sabbatical, and Emergency Facility Closure Days.
COMSO, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status.
