Help Desk Support

Position: Help Desk Support

Location: 4400 N Alafaya Trail Orlando, FL - 32826

Duration: 12 Months

Description:

Job Responsibilities:

IT On Site Services Support for Generation Service Organization

• Work directly with end users within the region to communicate changes and impact to their IT environment
• Work with venders on service contracts to provide best options for customers
• Provide troubleshooting on mobile devices and applications
• Lead educational sessions and training offerings for generation service users
• May perform 1st and 2nd -level user help desk activities to resolve issues for high priority personnel
• Develop user guides and instructions for Client Energy specific application configurations and setup
• Record and document all new processes and procedures in service scope and update those already documented to ensure coworkers are able to understand and follow
• Work with customer on updates as well as upgrades to mobile devices
• Participate in regular Generation Service IT Status Meeting to understand upcoming IT changes, and facilitate implementation strategy to ensure alignment of business needs with IT requirements and minimize business interruption for Field Service
• Assist with the coordination activities for Client Energy’s internal IT Support groups to support Generation Service personnel through IT systems separation and migration activities
• Gain complete understanding of IT separation activities, timelines, technical issues, and solutions in a continuously changing environment
• Support change-release processes for implementation of IT systems

Key Responsibilities:

The candidate should be organized, self-motivated and have skills to tackle problems as they occur and takes appropriate steps to solve them in situations where the problem may be difficult or complex. Candidate should have the ability to take direction and switch quickly between tasks. The candidate seeks advice and guidance from Project Leadership Team or others for non-routine or other problem areas. The candidate should have the ability to communicate effective with all levels of the organization from Senior Management to Individual Contributor.

Experience

• Education or training in Management Information Systems, Computer Science or related fields are required
• Excellent communication skills-both written and oral, including presentation skills is required
• Experience with MS Windows 10 Desktop Administration is desired
• Experience with MS Office 365 and related applications is desired
• Familiarity with Cyber Security concepts is desired

Job Type: Contract

Pay: $20.00 - $24.00 per hour

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Help desk: 3 years (Preferred)
• Windows: 2 years (Preferred)

Work Location: On the road