What are the responsibilities and job description for the Call center representative position at Conduent State & Local Solutions, Inc?
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Call Center Representative (NOT REMOTE)
$18.00 / hr.
$19 / Hr-Bilingual-Spanish
50 cents increase upon completion of training.
$1.00 after 90 days, if performance metrics are met.
$1.00 after 120 days if performance metrics are met.
A Typing survey / assessment is required
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?
Training -3-4 weeks (8 am-5 pm M-F) after training the working hours 9AM-6PM, OR 10am-7 : 30 PM M-F
Join the Conduent Customer Service Team
Come join us and grow with a team of people who will challenge and inspire you to be the best!
Working for you
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
- $18.00 per hour pay rate (bi-weekly pay)
- No weekends
- Paid Training
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role.
We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
About the Role
The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls.
While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.
- Inbound Call Center The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
- Answers questions on various issues such as child support payments history and account histories.
- Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
- Gathers information, research / resolves inquiries, and appropriately documents customer calls.
- Ability to read and interpret documents on file.
- Understand and retain a large amount of information.
- Associate should have the skills to answer and respond professionally to escalate calls, should they arise.
- Communicates appropriate options for resolution in a timely manner
- Review’s the customer needs and informs customers of services and resources available to them.
Requirements
- High School diploma or GED
- Background and drug screening required
- Bilingual a Plus
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.
For those using Google Chrome or Mozilla Firefox please download the form first : click here to access or download the form .
You may also click here to access Conduent's ADAAA Accommodation Policy .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible.
Providing this information is a requirement of your employment at Conduent.
Last updated : 2024-06-02
Salary : $18 - $19
