Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Trainer IV

The role in our organization

As Trainer, you will be delivering new hire training and ongoing training to our associates on the VA Medicaid MMIS account. This role will report to the Senior Manager for Delivery, and you will be the dedicated trainer supporting the growth of this operation.

Key areas of responsibility

• Deliver face-to-face and/or virtual classroom training, creating a positive learning environment and ensuring that all associates receive appropriate motivation, direction, coaching, and feedback to achieve the learning objectives.
• Creates training programs and materials to equip all associates with the knowledge and skills needed to meet the business requirements.
• Provided new hire/onboarding training as well as ongoing training and coaching to associates.
• Identifies and communicates errors, gaps or inaccuracies in the training materials and provides innovative solutions.
• Analyses complex technical problems and delivers solutions where precedent may not exist.
• Assembles and distributes course materials and teaching aids.
• Point of contact for all inquiries regarding training schedules
• Operates audio-visual equipment during training programs
• Maintains administrative records related to training and communicates this information to the operations leaders and corporate functions as required.
• Support the Senior Manager, Delivery with operational tasks and projects as required.
• Supervising and mentoring associates to support them in reaching the project’s targets
• All other duties as assigned. 

Knowledge and Experience

• Experienced in Medicaid process and operations.
• Experienced trainer in a call center/customer service environment.

• Experienced in delivering new hire training, upskill training, and coaching.
• A natural leader who can inspire and collaborate with colleagues at all levels. Able to use clear communication skills to influence others.
• Understands how to recognize and improve efficiency within Training and across the operation.
• Team player: collaborative and supportive and engaging with excellent Listening, questioning, and delivery skills.
• Target-oriented with good business acumen.
• Creative and analytic.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

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