What are the responsibilities and job description for the LRCHC Dental & Medical Receptionist position at Confederated Tribes of the Colville Reservation?
Essential Job Functions And Standards
ESSENTIAL JOB QUALIFICATIONS:
High School Diploma or GED
Experience
1-3 years Customer Services (Required)
Experience With Dentrix (Preferred)
1-2 years experience as a dental receptionist (Preferred)
Be familiar with Dental Terminology or willing to take Dental Terminology within a year of hire (Required)
Skills
Fax, phone, copier, personal PC, Microsoft & RPMS, Dentrix Office applications
Licensure
N/A
- Meets, greets and assists patients in preparing for their dental visits.
- Collects patient information, demographic, medical records and insurance information.
- Assures accuracy of patient information in RPMS/Dentrix systems.
- Scheduling appointments for patients using Electronic Dental Records within the Dentrix software system.
- Properly takes check, debit and credit cards for payment utilizing our online clearinghouse Waystar.
- Reconcile daily co-pays and patient payments.
- Calculates and applies sliding fee discounts per the patient billing policies.
- Handle all calls in a positive and professional manner while providing necessary comfort, empathy, and information to the caller to resolve problems.
- Works with patients to explain costs of dental treatment and coverage through all insurance and self-pay options.
- Assist Dental Office Manager with referrals for patients to specialist(s) as needed, through Purchase Referred Care Program and insurances and coordination of care with area dental specialists.
- Explains and clarifies questions about dental treatment, appointments and timing of delivery of care.
- Helps patients in gaining information about health center services, providers, referral and ancillary services.
- Responsible for Lighthouse 360 and weekly reminder calls.
- Directs patients to appropriate areas for treatment and escorts as necessary around health center facilities.
- Works as a team member with clinical and non-clinical staff in a fast paced, highly visible, sometimes stressful setting and make sound decisions.
- Ability to prioritize, multi-task accordingly and work independently on projects with little or no supervision.
- Understands necessity of preserving patient confidentiality.
- Professional conduct, ethics, and confidentiality are expected at all times.
- Cultural sensitivity is a key component of this position.
- All other duties as directed by supervisor.
ESSENTIAL JOB QUALIFICATIONS:
High School Diploma or GED
Experience
1-3 years Customer Services (Required)
Experience With Dentrix (Preferred)
1-2 years experience as a dental receptionist (Preferred)
Be familiar with Dental Terminology or willing to take Dental Terminology within a year of hire (Required)
Skills
Fax, phone, copier, personal PC, Microsoft & RPMS, Dentrix Office applications
Licensure
N/A
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