General Manager

Job Summary:

Our organization, a leader in providing modern entertainment experiences, is seeking a General Manager to lead the local business unit. The General Manager will play a pivotal role in overseeing staff, budgets, and day-to-day operations, contributing to the realization of our vision to create a safe and enjoyable space for families of all ages.

Accountabilities:

• Supervise a diverse team of 40-80 staff members
• Formulate strategic goals for business growth
• Manage the recruitment and training process for new employees
• Prepare and submit regular reports to corporate management (e.g., receipts, payouts, P&L)
• Oversee the daily operations to ensure efficiency and customer satisfaction
• Provide effective solutions to various challenges, including profit decline, employee conflicts, and competition-related issues

Principles Duties and Responsibilities:

• Collaborate with the Recruiter to schedule and conduct candidate interviews and orientations
• Oversee the training process for employees at the location
• Train and communicate with Shift Manager positions on a daily basis
• Familiarize yourself with our Embed swiper system and Centeredge POS system
• Address escalated customer complaints, issues, or questions as needed
• Keep employees informed about company culture, standards, and updates, such as sales specials or new job opportunities
• Maintain regular communication with team members
• Cultivate a safety-focused attitude at all times
• Be on call for special projects or holidays

Skills/Competencies Required:

• Strong teamwork ethic and attitude
• Exceptional attention to detail
• Passion for the work and industry
• Effective time management and a sense of urgency
• Leadership skills to guide and inspire the team
• Meticulous attention to detail

Education, Qualifications, and Experience:

• Minimum age requirement of 21
• Bachelor’s degree in business management is required
• Master’s degree in business administration is preferred
• At least two years of management or supervisory experience
• Ability to work weekends and holidays
• Capable of working up to 45 hours per week, with availability every weekend
• Bachelor’s degree or equivalent combination of relevant education and experience
• Able to stand for extended periods
• Ability to lift 39lbs unaided
• Valid driver’s license required
• Authorized to work in the United States

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• Business management: 2 years (Required)

Ability to Relocate:

• Fredericksburg, VA: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $70,000