What are the responsibilities and job description for the Hotel Front Desk Agent position at Confidential -Ridge?
At a Glance:
We are seeking a dynamic Front Desk Agent to join our team. This position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns.
What You Will Be Doing:
- Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
- Sorts incoming mail and faxes for guests.
- Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
- Keeps records of room availability and guests' accounts.
- Computes bill, collects payment, and makes change for guests.
- Makes, confirms, and cancels reservations.
The Ideal Candidate:
- Previous experience as a Front Desk Agent is preferred
- Experience in a customer service industry is required
COVID-19 Precaution(s):
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Communication method(s) used:
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
- Open to applicants who do not have a college diploma
Work Remotely
- No
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 2 years (Preferred)
- Front Desk: 3 years (Preferred)
Work Location: In person
Salary : $12 - $16
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