Community Manager

Responsibilities:

• Maintain an excellent customer service relationship by adhering to the 10 Pledges of Customer Service.
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs & effective planning and control.
• Establish and implement leasing goals, while managing an effective lease expiration program.
• Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments.
• Manage a highly skilled on-site staff with effective recruitment, training, and motivation and development programs.
• Accurately create, prepare, and convey all operational and financial data to the Regional Manager in a timely manner.
• Work with the supervisor to identify community goals and objectives. Be responsive and receptive to owners' needs, goals, and objectives.
• Effectively monitor all income, including delinquencies and other revenue.
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed.
• Evaluate and recommend changes on rent/pricing strategies and ensure websites and printed material are accurate and updated.
• Analyze and evaluate monthly and/or quarterly financial statements.
• Effectively show, lease, and move in prospective residents; implement methods to ensure leasing associates achieve the highest standards with shopping report scores.
• Implement programs for resident retention and service request follow-ups.
• Introduce and monitor effective lease renewal programs.
• Oversee to the successful day to day operations of maintenance
• Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
• Direct efforts to implement sales and marketing plans which effectively maximize rental income and result in high occupancy.
• Ensure that an adequate number of units are market ready in accordance with the owner’s expectations.
• Ensure maintenance technicians are diligently addressing and resolving work orders in an acceptable time frame and in accordance with the owner’s expectations.
• Design an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staff.
• Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed.
• Communicate effectively with owners, residents, and on-site associates.
• Provide coaching, training, and motivation to leasing staff and ensure group training sessions are conducted as needed.
• Create staffing schedules and ensure they are consistent with community needs.
• Assist and ensure all customer complaints are handled promptly and appropriately.
• Adhere to established company standards for screening applicants for residency
• Adhere to Standard Operating Procedures.
• Other tasks or duties as assigned by supervisor.

Qualifications: Each job duty must be performed with the focus and accuracy it requires. Must be able to read and write in English. The essential knowledge, skills, and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.

Skills

Skills include an excellent ability to manage and motivate others, effective communication with residents, prospects, and vendors. Other essential skills include but are not limited to:

• Excellent communication skills
• Strong administrative and organizational skills
• Strong time management skills and ability to prioritize wisely
• Strong customer service orientation
• Good understanding of sales and marketing concepts and the ability to develop, implement, and evaluate marketing plans
• Knowledge of on-site maintenance requirements, including dealing with vendors and contractors
• Ability to close a sale

Computer Skills

• Basic computer and Internet knowledge
• Intermediate knowledge of ResMan, MS Word and Excel; proficiency with Outlook
• Ability to operate, learn and understand personal computer functions and company utilized software packages

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• On call

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Port Arthur, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Property management: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

Salary : $22 - $-1