What are the responsibilities and job description for the Customer service associate position at Confidential?
We are a vibrant Asian produce and grocery distributor that services restaurants, corporate cafeterias, delis, and bakeries in the tri-state area.
We are looking for an energetic, outgoing, and self-motivated individual to join our team as a Customer Service Associate.
The Customer Service Associate’s primary role will include, but not limited to :
- Taking and entering customer orders via email, phone, and voicemail.
- Communicate cross-functionally with other departments to assist with customer order-related inquiries - e.g. inventory, product information, logistics / delivery, and new product
sourcing requests.
- Help update customer data, including but not limited to customers : best email for
invoices, primary contact, shipping address, billing address, etc.
- Fulfill customer requests will include, but not limited to :
- Generating a customer return authorization
- Providing pricing or quotes
- Sending customer payment link and statements
- Reviewing and processing newly submitted customer credit applications by :
Checking the customer’s credit references
Making sure that the delivery and billing addresses are correct
Making sure that all required contact information is filled out and correct
Creating the new customer in our database
Assign a price level to the new customer
Notify and ensure the Logistics team to assign a zone for the new customer, Notify the sales representative who covers the customer’s area.
All tasks that are assigned by management.
Candidate must have demonstrated the following in prior work experience :
- Attention to detail and a strong work ethic;
- Ability to communicate effectively via telephone and email with customers & internal
teams
- Ability to work in a fast-paced team environment,
- Ability to work a flexible schedule occasionally - e.g. providing teammate PTO coverage
on nights or weekends.
Ability to stay organized and handle multiple tasks.
Language requirement - Candidate must be fluent in English. Very helpful (but not necessary) if you speak Mandarin, Cantonese, or Korean.
Last updated : 2024-11-08
