What are the responsibilities and job description for the Front Desk Associate position at Confidential?
We are looking for a mature, well-poised front desk associate to greet, schedule, onboard and provide customer service to our very special clientele. You must be confident in all-black attire, take pride in yourself (hair, style, clothing, etc.), and have a great phone presence, along with the ability to help patients/clients feel comfortable. Visible piercings and tattoos must be covered. Must be able to remain poised in front of notable people and patients.
Front Desk Agent
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests and complaints promptly and courteously
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations, cancellations, and modifications
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Collaborate with other hotel staff to ensure guest satisfaction
Qualifications:
- Previous experience in hospitality or hotel management preferred
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Multilingual abilities are a plus
- Proficient in phone etiquette and handling phone systems
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills
- Ability to work well in a team environment
- Bilingual skills (English/Spanish) are highly desirable
- Knowledge of night audit procedures is a plus
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. We offer competitive pay, opportunities for career advancement, and a supportive work environment. Apply now to start your journey in the hospitality industry!
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Salary : $20 - $22
