What are the responsibilities and job description for the Front Office Manager position at Confidential?
Pittsburgh Airport Area Hotel is currently seeking a dynamic, experienced and motivated individual for the position of Front Office Manager. Our associates enjoy a dynamic and exciting work environment, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment.
Candidates should demonstrate excellent organizational & communication skills; a strong proficiency in multi-tasking with hospitality operations experience essential.
The Front Office Manager position will oversee all operations of the Front Office, while partnering effectively with other departments to ensure the highest degree of customer satisfaction is achieved, as specified by the Hotel's Brand Standards. The Front Office Manager provides supervisory guidance, reinforces training, and initiates disciplinary action when needed. This leader makes suggestions and recommendation for all matters pertaining to associates such as hiring, firing, change of employment status, etc.
A successful candidate must be able to work and cover all shifts when necessary.
Qualifications
- Strong customer service skills
- Previous experience in front desk operations
- Ability to provide exceptional guest services
- Proficiency in phone etiquette
- Preferred - Hotel Experience - 3 years
- Preferred - Hotel & Accommodations Guest Relations Staff - 3 years
- Preferred: Hospitality management experience - 2 years
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Pittsburgh, PA: Relocate before starting work (Required)
Work Location: In person
