What are the responsibilities and job description for the General Manager position at Confidential?
Overview
We are seeking a Hotel General Manager for a hotel on the Southern Coast of Maine. The General Manager is responsible for leading the hotel team and providing exceptional hospitality to hotel guests in a clean, safe, and properly maintained hotel. In addition to guest satisfaction, this role is responsible for all aspects of the employee experience and ensuring employee satisfaction. This position reports to a regional manager.
Essential Job Functions
- The general manager is in charge of the management of all hotel operations including, but not limited to hotel budgeting and forecasting, food and beverage operations, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing other management roles, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
- Ensure guest and team member satisfaction
- Implement a hands on and engaged leadership style with team members
- Tour and inspect the property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
- Monitor and develop team member performance, providing supervision and professional development, scheduling, conducting coaching and evaluations, delivering recognition and rewards
- Recruit, interview, and train team members
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and service, and financial measurements
- Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
- Attend mandatory hotel training as required by Management Group
Qualifications
- At least 10 - 15 years of hotel management experience
- Proven success in building and maintaining a strong service culture
- Must have strong food and beverage/restaurant knowledge
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Job Type: Full-time
Pay: $125,000.00 - $160,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Application Question(s):
- Have you been employed in the past year?
Experience:
- Hotel management: 10 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Ability to Commute:
- Maine (Required)
Ability to Relocate:
- Maine: Relocate before starting work (Required)
Work Location: In person
Salary : $125,000 - $160,000
