Hotel Night Auditor

We currently have an exciting opportunity for a Night Auditor and are actively looking to meet the best and brightest talent that the hospitality industry has to offer.

Responsibilities:

• Check guests into and out of the hotel in an accurate, speedy, and courteous manner
• Handle all payments received whether they are cash, credit card, checks, or traveler’s checks
• Balance and verify all monetary transactions in the appropriate accounts
• Ensure that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained
• Maintain all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues
• Resolve escalated guest relations issues when needed
• Answer inquiries pertaining to hotel policies and services
• Respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations
• Positively represent and promote the property
• Ensure that the lobby and front desk area is clean, organized, visually appealing, and well-stocked with all necessary supplies
• Properly compile, complete, and distribute reports to management and team as directed
• Report any maintenance, security, or safety issues
• Other Duties as Assigned

Requirements:

• High school diploma or equivalent
• Front desk experience preferred, but will train the right fit
• Experience with the brand a strong plus
• Highly motivated and self-directed
• Exceptional customer service skills required
• Must possess strong computer skills
• Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
• Excellent English communication skills both written and verbal
• A can-do attitude and a hands-on approach
• Ability to work overnight hours. This is primarily an overnight position
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Overnight shift
• Weekend availability

Supplemental Pay:

• Signing bonus

Work Location: One location