What are the responsibilities and job description for the Medical Receptionist position at Confidential?
A Medical Receptionist, or Medical Front Desk Clerk, is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to Doctor availability, explaining intake forms to new patients and processing payments after treatment.
Medical Receptionist duties and responsibilities
As client-facing professionals, Medical Receptionists play a key role in representing a practice within the community. Duties and responsibilities for this role typically include:
- Greeting patients professionally both in person and on the phone
- Quickly answering or properly referring questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges while filing and expediting third-party claims
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
Job Description
Medical Receptionist Job * Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. * Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries. * Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. * Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays. * Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area. * Ensures availability of treatment information by filing and retrieving patient records. * Maintains patient accounts by obtaining, recording, and updating personal and financial information. * Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims. * Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs. * Helps patients in distress by responding to emergencies. * Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information. * Maintains operations by following policies and procedures, reporting needed changes. * Contributes to team effort by accomplishing related results as needed. Medical Receptionist Qualifications / Skills: * Multi-tasking * Flexibility * Telephone skills * Customer service * Time management * Organization * Attention to detail * Scheduling * Word processing * Professionalism * Quality focus Education, Experience, and Licensing Requirements: * Familiarity with phone systems * Previous experience with Microsoft Office software preferred *
Previous experience in a medical office setting
Job Type: Full-time Pay: $14 per hour with 3 month review for $1 raise
Monday Wednesday and Friday - Sun City Location
Tuesday Thursday - Sarasota Location
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Medical receptionist: 1 year (Required)
Work Location: Multiple Locations
