Retail Supervisor

We are looking for an energetic Supervisor to join our Management Team. We are looking for someone who has strong leadership skills and wants to grow with our company.

Job Summary:

A retail supervisor is responsible for supervising retail employees and overseeing their work to ensure customer satisfaction.

Duties/Responsibilities:

· Maintains a pleasurable shopping experience by ensuring retail floor is kept clean, neatly organized, and that merchandise is placed in the proper locations and is labeled correctly.

· Coordinates with Accounting and Operations to verify, as needed, all vendor invoices for payment by ensuring that pricing, quantity received, and unit of measures are correct.

· Assists Accounting and Operations personnel, as needed to research problem invoices for appropriate resolution of any issues.

· Reviews Accounts Receivable Detailed Aging report monthly.

· Assists in follow-up and resolution of any accounts that are past 30 days due.

· Reviews Open Invoice Value report on at least a monthly basis.

· Follows up with vendors on backorders and works with customers to complete orders.

· Responds to and resolves customer issues and requests in a timely manner.

· Actively participates in weekly store meetings and communicates any pertinent information to supervisor and direct reports.

· Assists with procuring products and signage for store displays.

· Plans for and assists with preparation of in-store events.

· Actively assists with initiatives to increase sales volume in store.

· Makes recommendations to remove slow-moving items and potential new products.

· Provides recommendations on high volume products that may be beneficial to stock in-house at a higher margin.

· Locates items requested by customers not normally stocked in the store.

· Actively engages with customers and meets established metrics for volume of sales calls.

· Supervises personnel to meet performance metrics and ensure a consistently high level of customer service.

· Monitors employee performance and responds to performance issues through formal and informal counseling and discipline.

· Escalates on-going, unresolved performance issues to HR for potential disciplinary action.

· Schedules employees to best meet customer and operational demands while controlling overtime costs.

· Maintains accurate and comprehensive documentation of personnel issues.

· Hires and trains new employees for them to perform all aspects of job accountabilities efficiently and in a safe manner.

o Cross-trains employees to cover gaps in service due to both scheduled and unscheduled time off.

· Ensures employees maintain a neat, professional appearance through appropriate dress and personal hygiene.

· Education and Experience:

· High school degree required. Associate degree preferred.

· Two to Three years’ experience in retail management including supervision of team.

· Experience in outside sales and establishing relationships with key decision makers.

· General knowledge of warehousing and inventory control procedures preferred.

· Knowledge of point-of-sale software preferred.

· Proficiency with Microsoft Word, Excel, Outlook.

Job Type: Full-time

Experience level:

• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Education:

• Associate (Required)

Experience:

• Supervisor: 4 years (Required)
• Retail: 4 years (Required)

Work Location: In person