Patient Access Supervisor

**Patient Access Supervisor Roles open in Rock Hill and Fort Mill!**

Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.

Conifer Health Solutions promotes a clear career path. Growth opportunities are as follows:

• Patient Access Rep
• Patient Access Lead Rep
• Patient Access Supervisor
• Patient Access Manager
• Patient Access Director

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed.
• Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
• Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
• Perform all Patient Access functions as needed.
• Acts as part of the management team to ensure that the group is meeting all operational goals.

SUPERVISORY RESPONSIBILITIES

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Direct Reports (titles) Rep, PA I-IV

Qualifications - External

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment activity. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent interpersonal and organizational skills
• Demonstrated leadership abilities
• Thorough knowledge of computer systems in Health Care Information System
• Clear understanding of Revenue Cycle Management and Regulatory Agencies required
• Ability to receive and express detailed information through oral and written communications.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

• High School Diploma or equivalent.
• College degree preferred.
• 2 or 4 year college degree in Business, Accounting, Medical Administration or related area preferred
• 4 plus years experience in medical facility, health insurance, or related area
• 5 plus years experience in Patient Access preferred
• 2 plus years in supervisory or lead role preferred

BENEFITS

• Paid Holidays and Time Off
• Flexible Spending Account
• Retirement Plan (401K with employer match)
• Employee Discount Program
• Employee Referral Program

WORK ENVIRONMENT

• Must be available to work hours and days as needed based on departmental/system demands
• Must be “on-call” as needed

Job Type: Full-time

Pay: $22.10 - $25.64 per hour

Benefits:

• Health insurance

Schedule:

• Day shift

Application Question(s):

• Please provide your phone number and email address
• Stable work history (need to be in last 3 positions for 2 years or more)

Education:

• High school or equivalent (Required)

Experience:

• medical facility, health insurance, related healthcare area: 4 years (Required)
• patient access: 2 years (Required)
• medical supervisory: 2 years (Required)

Work Location: In person

Salary : $22 - $26