What are the responsibilities and job description for the Customer Service Associate position at Connecticut Event Consulting Team?
We are a rapidly growing sales and consulting firm that connects buyers to new products using a personalized sales approach. Our Sales Management team provides coaching and training to review promotional and problem-solving techniques: understanding buyer psychology, high-quality customer service, and building self-confidence in sales and public speaking skills.
We are searching for an enthusiastic and passionate Customer Service Associate to capture an audience's attention and generate maximum revenue by using a personal approach. The Customer Service Associate is vital to delivering top-notch customer service and driving client satisfaction by promoting and selling our client’s services. The ideal Customer Service Associate will be consultative, influential, detail-oriented, and must be ready to work in a fast-paced work environment.
Customer Service Associate Responsibilities:
- Present products and services to new and existing customers
- Use company leads and systems to identify and develop new avenues of sales opportunities
- Effectively close sales in designated territories by building and maintaining relationships with new and existing customers
- Set sales and gross margin goals for the territory
- Develop and implement sales programs, drive, and support our client's primary focus on account growth
- Prepare sales presentations, proposals, contracts, activity reports, sales goals, closings, and follow-ups with the sales team
- Monitor industry trends to identify emerging markets and develop plans to expand revenue
- Participate in-company training for team building, mentorship, and development of the latest sales trends from field and industry research
- Ensure customer feedback to sales management regarding products and enhancements
Customer Service Associate Qualifications:
- 1-3 years experience as an account manager preferred
- Excellent presentation and persuasive skills with the drive to continuously improve customer satisfaction and sales performance
- Coachable and highly enthusiastic mindset
- Communication, negotiation, organization, and problem-solving skills
- Outgoing and comfortable working in a customer-facing environment to generate new business
This role requires travel to and from our home office as well as local events scheduled throughout Connecticut, so a personal vehicle is highly preferred.
Job Type: Full-time
Pay: $42,000.00 - $54,000.00 per year
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $42,000 - $54,000