What are the responsibilities and job description for the Field Desktop Technician (FT) position at Connection, Inc.?
Connection Services has a fantastic opportunity for a Desktop / Field Technician in the Dinuba, CA area. This is an immediate opportunity. This is a full time contract to hire opportunity with excellent benefits.
The Specialist provides technical assistance and support to our organizations end-users, computer systems, hardware and software throughout our various locations.
This individual will be responsible for answering queries and addressing system and user issues in a timely and professional manner, while working with members of the IT staff.
Responsibilities:
- Provide support for employees seeking technical assistance over the phone, email, or through the IT Ticketing system.
- Perform troubleshooting remotely through diagnostic techniques and providing support on site to clinics throughout Oregon.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Follow-up and update help-desk status and information.
- Provide remote technical assistance and support, conduct computer diagnostics, and resolve problems within the help-desk ticketing system.
- Maintain records of daily ticketing communications, problem and remedial actions taken, or installation activities.
- User account administration for network, application, and systems access for employees.
- Configuration of workstation equipment and ensure of proper installation of operating systems and appropriate software.
- Provide evening and weekend work when on call.
- Performs other duties as assigned.
Qualifications:
- A minimum of 5 years of IT support experience is required.
- Office 365, MS Office, Windows, & AD.
- Experience with printers, workstations, and peripherals.
Connection, Inc. and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law.
Salary : $32 - $37
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