What are the responsibilities and job description for the Help Desk Technician II position at Connection?
Overview:
The Technician requires someone with a drive and passion for technology, security, and a wide range of responsibilities. The position is comprised of desktop/helpdesk support, systems administration, and project installations. It is a team-based position that will be responsible for interacting with associates over the phone, on site, and online through remote support tools.
Responsibilities
To learn more about Connection or to apply directly through our website, please visit https://vizi.vizirecruiter.com/CONNECTION-3063/index.html
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Connection, Inc. and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law.
Connection Services has a fantastic opportunity for an IT Support Technician Level II in the Candler, NC area. This is an immediate opportunity. Direct Hire with excellent benefits.
The Technician requires someone with a drive and passion for technology, security, and a wide range of responsibilities. The position is comprised of desktop/helpdesk support, systems administration, and project installations. It is a team-based position that will be responsible for interacting with associates over the phone, on site, and online through remote support tools.
Responsibilities
- Essential tasks & responsibilities associated to Tier 2 help desk support and the ability to analyze and troubleshoot Tier II issues.
- Configure new computers in-house, and remotely when possible.
- Diagnose, troubleshoot, and resolve technical issues.
- Acquire technical knowledge dynamically and quickly to work towards problem resolution.
- Document client communication, troubleshooting steps and resolution via ticketing system.
- Monitor network monitoring systems, and notifying our senior technical staff of issues/problems that require escalation
- User account management in Active Directory and within applications, including adds, changes, and deletions in accordance with defined policies and procedures
- Travel to various sites when needed
- Perform other duties as assigned
Qualifications
- Knowledge/experience troubleshooting Windows 7, 8, and 10 desktops and laptops, imaging
- Knowledge of backup software and anti-virus software, especially in a server environment
- Excellent written and verbal communication skills
- SCCM experience
- Knowledge/experience with Macs a plus
- Experience with configuration management, security policy, access control, firewalls, switches, router configuration, network security, and VPN
- Ability to effectively research issues and provide solutions
For consideration apply direct to this posting.
To learn more about Connection or to apply directly through our website, please visit https://vizi.vizirecruiter.com/CONNECTION-3063/index.html
Register to receive daily job updates!
Connection, Inc. and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law.
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