Sales Support Representative

Working under direct supervision of the Manager, Sales Operations, selecting from a variety of established procedures to plan and accomplish responsibilities and goals, the Sales Support Rep is assigned to one or more Executive, Senior Executive or Presidential Account Managers to assist them in the day to day fulfillment of orders and resolving customer issues on assigned accounts. The role acts as a support resource for the day to day transactions, to allow the Account Manager time and opportunity to network through their existing accounts to expand business. The Sales Support Rep minimizes problem order situations by proactively following up on open order processing and customer service issues for resolution.

Primary Job Duties

· Provides support to Account Manager and customers during the order fulfillment process and in servicing the new account or the additional business for an existing account, helping to ensure account retention and growth.

· Handles incoming calls and assists on calls when needed.

· Places orders for the Account Manager.

· Follows up as needed on order to ensure satisfactory delivery.

· Prepares quotes, researches customer product questions and assists with bids.

· Handles all aspects of preparation for orders to be placed.

· Serves customers at the highest level in order to assist in closing any potential sales.

· Assists Account Manager with stock, credit issues, shipping issues and open/backlogged orders

Required competencies:

· Intermediate to advanced Microsoft office knowledge

· Organized with ability to multitask and manage priorities

· Effective written and verbal communication skills with ability to send correspondence via email and to make and receive telephone calls

· Adaptable with ability to switch tasks based on shifting priorities

· Excellent written communication skills with ability to compose professional business communications via email.

· Excellent verbal communication skills

· Detail oriented with item by item focus, meticulous attention to detail

· Ability to work both independently and in a team environment

· Ability to provide exceptional customer service to our customers

· Ability to build effective relationships both internally and externally

Job Type: Full-time

Pay: $19.25 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Derwood, MD 20855: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Sales: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: One location