Switchboard Operator - PCC

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

Responsibilities

Working under direct supervision of the Director, Network Services, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Switchboard Operator ensures timely and professional responses to incoming calls at the Company’s PBX switchboard console. The Switchboard Operator supports various administrative processes including but not limited to special projects requiring understanding of Microsoft Office Products, such as Excel and Word, filing bills, assignment of accounts for the Sales Organization, maintenance of account managers in system directories and updating customer catalog subscription changes, along with any additional assigned work. 

Job Duties: 

• Ensures timely and professional responses to incoming switchboard calls; serves as first point of contact for current and potential customers, which may require validation of company size, then transfers calls to the appropriate party utilizing directories and systems to determine correct recipient of the call.• Supports various administrative processes for the Voice and Data Network organization, and sales personnel including but not limited to assignment of accounts, maintenance of account managers in system directories and updating customer catalog subscription changes, filing of bills, other projects such as testing phone numbers, and working with Microsoft Excel or Word documents.• Performs all other duties or special projects as assigned.

Min

Max

Qualifications

• High school diploma or equivalent.

  Basic computer knowledge with ability to operate keyboard for data entry.• Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet.• Attention to detail in composing, keying, and ensuring customer call is transferred accurately• Customer oriented with ability to listen to and anticipate needs of the customer• Adaptable with ability to switch tasks based on shifting priorities• Articulate with ability to express oneself clearly and professionally in written and oral communication• Creative with ability to develop original solutions to problems• Interpersonal skills with ability to work well with all levels of the organization• Perceptive with ability to understand the needs and values of others• Good listening skills with ability to receive information completely and understand what is being said

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".