Bell Attendant

Bell Attendant For Conrad Nashville

Job Summary

Job Duties

• Assists incoming and outgoing guests carrying baggage to and from their rooms; explains features of room to guest ensuring that all equipment is functioning properly; gives location of ice and vending machines; reviews safety procedures.
• Explains and promotes hotel facilities, outlets and services to guests as opportunities present themselves to increase guest satisfaction and maximize hotel revenues.
• Responds to guest needs including delivery of guest mail/ messages, Forget Something items and any other requests received from guests or Guest Services staff.
• Provides guest with local directions in a courteous and accurate manner.
• Ensures baggage is secured and tagged at guest request to store baggage.
• May accept dry cleaning from guest and secure for pick up by dry cleaning company; delivers clean laundry to guest room in a timely manner.
• Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken.  Follows up to ensure guest satisfaction.
• Always provides a professional image  through appearance and dress.
• Follows company policies and procedures.
• MUST be able to work a flexible shift that includes: Days, Afternoons, Nights and Weekends. Plus, work Holidays as well, if needed.
• Note: May be assigned other duties by supervisor or management

Education And Experience

• Previous Bell Attendant experience preferred but not required
• Basic reading and writing skills
• High School Diploma or Equivalent 

Skills And Abilities

• Customer service oriented
• Time management and organizational skills
• Excellent verbal communication skills
• Ability to pay close attention to detail
• Ability to work overtime as needed

Physical Requirements

• Ability to walk and stand for extended periods, kneel, reach, talk, hear, see, bend, twist, kneel, crouch, stoop, climb, grasp and perform repetitive motions
• Ability to push, pull, lift, carry or otherwise move up to 100 lbs.

Benefits

• 401k after 90 days, fully vested, company match to 3%
• Medical (4 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Northwood Hospitality Discounts