What are the responsibilities and job description for the Help Desk Coordinator position at Consolidated Communications?
Responsibilities
Classification: Non-Exempt/Non-Bargaining
Create, Manage, and Work trouble tickets utilizing Service Now.
Provide first-line technical support to End-Users for networking, applications, hardware, and services.
Escalate with documentation to the appropriate department when necessary.
Create and update technical documents, Knowledge Based Articles, and Wiki’s.
Ability to work with remote Users via multiple technology mediums.
Works well with peers, both supporting and receiving directions.
Follow and uphold standards and policies.
Other duties as needed.
Qualifications
Typically requires 3-5 years’ experience.
Customer service oriented
Knowledge of Windows Operating System, Microsoft Office products and Cloud Computing
HS diploma or GED
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.